Summary
Work History
Education
Skills
Timeline
Kimberly Foote

Kimberly Foote

DeKalb,IL

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Hostess

Hmic Restaurants
11.2023 - 03.2024
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

GED - GED

Bloomington HS, Bloomington, IL
05.1998

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail Oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest Engagement
  • Payment Processing
  • Hospitality service expertise
  • Complaint Handling
  • Guest complaint resolution
  • Table Bussing
  • Safe Food Handling
  • Special requests handling
  • Food Running
  • Guest Relations
  • Seating arrangements
  • Food safety understanding
  • Service prioritization
  • High-volume dining

Timeline

Hostess - Hmic Restaurants
11.2023 - 03.2024
Bloomington HS - GED, GED

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Kimberly Foote