Kimberly Ford
Crossville,TN
Summary
*Dynamic custodial lead with proven expertise in cleaning and sanitation protocols at Cumberland Mountain State Park. Recognized for enhancing team productivity through effective training and fostering collaboration. Committed to exceptional customer service and problem-solving, ensuring facilities are maintained to the highest standards, resulting in increased customer satisfaction.
*Professional custodian ready to lead and elevate cleaning standards. Brings valuable experience in supervising custodial staff and optimizing workflows. Consistently fosters collaborative team environment and adapts to changing needs with ease. Reliable with strong skills in facility maintenance and sanitation practices.
*Knowledgeable TSP Custodial Supervisor with proven track record in managing custodial teams and ensuring high standards of cleanliness. Demonstrated leadership in coordinating daily operations while implementing efficient cleaning protocols. Known for effective team communication and maintaining safe, orderly environment.
*Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
*Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
33
33
years of professional experience
Work History
TSP Custodial Lead
Cumberland Mountain State Park
01.2020 - Current
- Increased customer satisfaction by promptly addressing concerns related to facility cleanliness or maintenance issues.
- Championed a positive work culture, actively addressing and resolving conflicts among team members while promoting collaboration and teamwork.
- Enhanced team productivity by providing training and guidance to custodial staff members.
- Established clear performance expectations, regularly evaluating staff performance and providing feedback for improvement opportunities.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed custodial duties to maintain area in clean and habitable condition.
- Mentored new hires, fostering a supportive work environment that encouraged professional growth and development.
Housekeeper
Spring Tree Farms
12.2019 - 07.2021
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
- Sorted, laundered and put away various laundry items.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Streamlined communication processes with clients by implementing scheduling systems that accommodated changing requirements efficiently.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
Clerk 1
Cumberland Mountain State Park
04.2014 - 12.2019
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
Assistant Store Manager
Dollar General Store
07.2007 - 06.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Factory Relief Operator
Shaw Industries
07.1997 - 08.2004
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Collaborated with other departments to optimize production workflows.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Machine Operator Packer
Fast Food Industries
01.1993 - 06.1993
- Increased accuracy in product packing by implementing efficient organization techniques for raw materials and finished goods.
- Collaborated closely with team members to achieve daily production goals and maintain a safe work environment.
- Performed thorough inspections of final products before shipping out to customers, guaranteeing exceptional quality standards were upheld consistently throughout production processes.
- Maintained clean workspaces around machinery to ensure a safe working environment free from potential hazards or obstructions during operations.
- Ensured operational safety through consistent adherence to company policies, procedures, and OSHA guidelines.
- Maintained strict quality control standards, ensuring all packaged products met client specifications.
- Exhibited excellent attention to detail during all aspects of the packaging process, including label placement, product arrangement within containers, and sealing methods for optimal shipment protection.
- Sustained a positive attitude throughout high-pressure situations, fostering a cohesive team environment that consistently met or exceeded production targets while maintaining strict adherence to quality standards.
- Streamlined workflow efficiency by swiftly adapting to changing priorities based on project timelines or customer requirements as they arose during shifts.
- Participated in regular safety training sessions to stay abreast of industry best practices and ensure consistent compliance with established workplace guidelines across all machine operator activities.
- Kept production lines running smoothly and efficiently at all times.
- Maintained clean, tidy and safe working environment in packing area.
Fast Food Cashier
Dairy Queen Restaurant
01.1992 - 11.1992
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Provided beverage cups and condiments to increase customer convenience
- Resolved customer complaints independently or with aid of supervisor.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Operated and sanitized kitchen and food preparation equipment.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Made change and issued receipts or tickets to customers for each transaction.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Supported positive work atmosphere by actively participating in team meetings and offering constructive feedback when necessary.
- Provided correct change to customers while following cash handling policies and procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bookkeeping Certification - Accounting
Tennessee Technology Center
Crossville, TN12-1992
Skills
- Cleaning expertise
- Restroom maintenance
- Sanitation protocols
- Team management
- Window cleaning
- Dusting techniques
- Upholstery care
- Cleaning
- Communication
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Supervisory skills
- Problem-solving abilities
- Sweeping and mopping
- New employee training
- Conscientious and Detail-oriented
- Team building
- Communication and interpersonal skills
- Decision-making
- Active listening
- Reliability
- Excellent communication
- Multitasking Abilities
- Scheduling
Timeline
TSP Custodial Lead
Cumberland Mountain State Park
01.2020 - Current
Housekeeper
Spring Tree Farms
12.2019 - 07.2021
Clerk 1
Cumberland Mountain State Park
04.2014 - 12.2019
Assistant Store Manager
Dollar General Store
07.2007 - 06.2010
Factory Relief Operator
Shaw Industries
07.1997 - 08.2004
Machine Operator Packer
Fast Food Industries
01.1993 - 06.1993
Fast Food Cashier
Dairy Queen Restaurant
01.1992 - 11.1992
Bookkeeping Certification - Accounting
Tennessee Technology Center
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