Kimberly Foret
New Iberia,LA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hr/Customer Service Manager/Executive Assistant
Majestic Domestics Company
4 2022 - Current
- Payroll for 2 locations- 40 employees
- Gusto payroll system
- Processed payroll garnishments for child support
- Liaison for worker's compensation
- Collected and tracked evidence in support of legal services
- Directed and controlled 401K and Family Medical Leave Insurance
- Streamlined HR efficiencies, and coordinated new hire onboarding and orientation
- Implemented new-hire process by updating training programs
- Planned, monitored, and appraised employee's work results by training managers to coach and develop employees
- Oversaw all HR needs of 40 employees
- Implemented a streamlined employee filing system using Click Up, Zenmaid, and Maid Central
- Executive Assistant to owner- manage personal calendar, schedule of owner
- Customer service manager in charge of client attrition
- Decreased from 6% to 3%
- Closing sales leads for two companies
- Generated new business each month and grew both companies to 1.3 and 1.2 million up 20% from last year
- Implemented a new training program to decrease client complaints
- OSHA/Material Safety Data compliance audits
- Scheduling for 2 companies with a combined annual revenue of 3 million
- Increased sales 20% since 6/2023
- Implemented new scheduling software.
Orthodontic Team Human Resource/Payroll Manager
Benevis Dental Management LLC
04.2020 - 04.2022
- Manage employee scheduling for 10 employees, payroll, and time management using ADP
- Ensure staff is on time, in uniforms, and ready for work before patients arrive
- Conduct morning meetings with prepared agenda and review daily goals
- Works with existing vendors to manage office equipment, utilities, software, technology, and the facility itself and resolves any required repairs or related problems
- Handle any customer service concerns of parents or patients
- Manage office and clinical supplies and budget
- Report expenses and monthly close-outs
- Interview, hire, and oversee training of new personnel
- Manage violations of office culture, policies, and protocols and provide corrective and/or disciplinary action as needed
- Rearrange and maintain a full schedule of patients daily
- Assist patients with understanding and accepting their exam findings and clinical diagnosis
- Calculate and present fees for orthodontic treatment
- Coordinate financial agreements for the patient's portion of orthodontic treatment costs
- Administrative duties including checking patients in and out, coordinating and collecting payments
- Promptly and respectfully answering telephone calls with a smile
- Schedule patient appointments and procedures in agreement with established protocols
- Perform insurance verifications and send insurance claims
- Maintain a clean and well-organized office environment
- Handle past-due accounts
- Support clinical team
- Improved clinic sales performance by 15% from last year
- Processing insurance and Medicaid claims
- OSHA compliance practice audits
- Regulatory compliance audits
- Supply and labor management.
Education
Medical Billing And Coding
Louisiana State University At Eunice
Eunice, LA12.2021
Skills
Leadership (10 years)
Medication administration (2 years)
Conflict Management (10 years)
EMR Systems (4 years)
Medical coding (3 years)
Employee orientation (10 years)
Human resources (10 years)
ADP (10 years)
Payroll (10 years)
Management (10 years)
Customer service (10 years)
Medical Office Experience (4 years)
Interviewing (10 years)
Medical Records (5 years)
Insurance verification (4 years)
Sales (10 years)
ICD-10 (3 years)
Medical Terminology (5 years)
HIPAA (4 years)
Talent Acquisition (10 years)
Practice Management (4 years)
Organizational skills (10 years)
Administrative experience (10 years)
Performance Management (10 years)
Medical scheduling (4 years)
Recruiting (10 years)
Medical Billing (5 years)
Workers' compensation (4 years)
CPT Coding
Time management (10 years)
OSHA (5 years)
Kronos
Microsoft Office
Dental terminology
Windows
Marketing
Workday
SharePoint
Revenue cycle management
Customer relationship management
Accounts receivable
QuickBooks
ATS
Slack
Employment & labor law
Schedule management
Project management
Google Docs
Oracle HCM
Workers' compensation law
DocuSign
Vital signs
Executive administrative support (3 years)
Problem-Solving
Teamwork and Collaboration
Idea Development and Brainstorming
Team building
Adherence to high customer service standards
Administration and Reporting
Certification
CPR Certification
Timeline
Orthodontic Team Human Resource/Payroll Manager
Benevis Dental Management LLC
04.2020 - 04.2022
Hr/Customer Service Manager/Executive Assistant
Majestic Domestics Company
4 2022 - Current
Medical Billing And Coding
Louisiana State University At Eunice