Kimberly Foster

~ Received in-bound, first notice of loss, from customers and claimants seeking a rapid resolution.

~ Collected detailed and accurate recorded statements pertaining to the claim.

~ Examined and accurately verified coverage on all claims.

~ Collected supporting documents and evidence from all applicable parties to verify the date, time and accuracy of the accident. Documents can include, police reports, video footage, text message threads, purchase receipts.

~ Efficiently tailored the call to meet the four types of customers while maintaining a high level of professionalism.

~ Worked with SIU and the Auto Damage Adjuster to coordinate eligibility and limited undesired company expenses.

~ Hired and worked with private investigators when cooperation is needed in order to verify facts or to obtain a second opinion.

~ Maintained adequate course completion for state regulatory requirements.

~ Accurately documented customer conversations within Atlas.

~ Received emergency calls for members broken down with their vehicle.

~ Collected relevant information to pass to dispatch such as; membership details, location, vehicle details, tow destination while promoting AAA's preferred auto repair shops.

~ Exceeded minimum company standards of 5% by regularly achieving 11%.

~ Maintained high-quality service standards by adhering to company policies and procedures during all interactions.

~ Strengthened customer loyalty through timely problem-solving efforts, successfully resolving complaints and escalating issues when necessary.

~ Developed strong product knowledge through ongoing training sessions, enabling efficient handling of diverse caller questions or concerns.

~ Supported team success through consistent collaboration and communication with colleagues and supervisors.

~ Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

~ Collaborated with co-owner on strategic planning initiatives for long-term business success.

~ Improved customer satisfaction ratings by consistently delivering high quality of services available.

~ Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

~ Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

~ Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.

~ Developed a strong company culture, fostering teamwork and collaboration among staff members.

~ Implemented innovative marketing campaigns to expand customer base and increase brand awareness.

~ Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.

~ Enhanced business operations by implementing efficient management strategies and streamlining processes.

~ Improved operational efficiencies to reduce costs and improve productivity attaining a 10% growth per quarter.

~ Achieved licensing for health insurance in 30 states.

~ Conducted cold calls for United Health Care for Medicare participants.

~ Handled personal and sensitive medical information throughout the call to select the best plan for the customers needs.

~ Met or exceeded metric requirements.

~ Assisted clients with daily living needs to maintain self-esteem and general wellness.

~ Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.

~ Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.

~ Documented residents' mental status, sleep, and eating patterns in medical record books.

~ Lived-in at times for around the clock care.