Kimberly Rapp
Xenia,OH
Summary
Dynamic and results-oriented professional with extensive experience at Kettering Health Network, adept in customer service and problem-solving. Excelled in fast-paced environments, demonstrating exceptional organizational skills and a friendly, positive attitude. Proven track record of enhancing team collaboration and efficiently managing multiple priorities, significantly improving operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills, Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CCMA
Kettering Health Network
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Office Specialist
Kettering Health Network
06.2022 - 04.2024
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Greeted, registered, and checked in patients.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
- Provided forms to fill out or update and added latest information computer system.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Determined amounts due and accepted payments.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Scheduled appointments, sent reminders and updated master calendar.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
- Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Reviewed and updated customer information in database for accuracy.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Administrative Assistant
Miami Valley Memorial Gardens
10.2020 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Resident Assistant
Elmcroft Assisted Living
07.2017 - 10.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
- Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
Cashier
Walmart
09.2014 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Babysitter/Stay at Home Mom
Self-employed
02.2010 - 09.2014
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
Resident Assistant/Kitchen Aide
Trinity Community Of Beavercreek
03.2007 - 02.2010
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Collaborated with campus security to maintain a safe living environment for all residents.
Education
High School Diploma -
Greeneview High School
Jamestown Ohio06-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
Accomplishments
*Sensitive material handling
* Document retrieval
* Data entry documentation
* Memo preparation
* Report analysis
* Inventory systems
*Transporting files
* Records management systems
* Recordkeeping and bookkeeping
* Sales plan implementation
* Microsoft Accounting skills
* Back office operations
* Meeting planning Business writing
*Hard worker
*Dedicated Co worker and Employee
Certification
- First Aid Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcare Association (NHA).
Languages
English
Full Professional
Timeline
CCMA
Kettering Health Network
04.2024 - Current
Front Office Specialist
Kettering Health Network
06.2022 - 04.2024
Administrative Assistant
Miami Valley Memorial Gardens
10.2020 - 06.2022
Resident Assistant
Elmcroft Assisted Living
07.2017 - 10.2020
Cashier
Walmart
09.2014 - 07.2017
Babysitter/Stay at Home Mom
Self-employed
02.2010 - 09.2014
Resident Assistant/Kitchen Aide
Trinity Community Of Beavercreek
03.2007 - 02.2010
- First Aid Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcare Association (NHA).
High School Diploma -
Greeneview High School
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