Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIMBERLY FOSTER-BROWN

Abbottstown,PA

Summary

Dedicated and results-oriented Revenue Specialist II with 17 years of experience optimizing revenue generation processes, analyzing, interpreting financial records and business practices to determine appropriate resolutions for both government and taxpayers' interest. Seeking to leverage comprehensive knowledge of tax laws and regulations to ensure accurate and timely tax filings for a reputable organization.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Revenue Specialist II

Comptroller Of Maryland
01.2013 - Current
  • Supervise subordinate team of professional-level employees responsible for reviewing and processing tax documents
  • Edit, correct, approve and process legally required tax documents including but not limited to personal, corporate, fiduciary, motor fuel, pass-through entity and related payments
  • Prepare PEPs for each employee Train employees on techniques of examining, investigating, reporting, corresponding, collecting taxes and assisting taxpayers
  • Monitor Automated Call Distribution System.
  • Monitored Revenue Examiner workflow and behaviors throughout training process.
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Tracked attendance and progress against goals for each Revenue Examiner.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Scheduled and taught in-person and virtual training to increase learning opportunities.
  • Assessed Revenue Examiner needs to develop effective training plans.

REVENUE SPECIALIST I

Comptroller Of Maryland
01.2010 - 01.2013
  • Responsible for Board of Public Works tax verifications, Maintained Excel spreadsheet for state contracts
  • Reviewed collections account liabilities for possible revocation
  • Prepared reports and deliver to Department of Assessment & Taxation for charter revocation
  • Assisted in resolving tax-related inquiries from clients and internal departments
  • Conducted tax research to address client-specific tax issues and questions.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Collected delinquent taxes and secured all delinquent returns.
  • Verified completeness of provided details when processing tax clearance and good standing applications.
  • Kept case data and contact information up to date to expedite proceedings.
  • Met with taxpayers and representatives to address and resolve concerns.

Revenue Specialist III

Comptroller Of Maryland
01.2008 - 01.2010
  • Performed tax assessments, collections, investigations or examinations
  • Performed duties independently as a member of an examination or collection team
  • Provided professional taxpayer service assistance within one or more of the specialized fields of revenue protection administered by the Comptroller of Maryland
  • Communicated with taxpayers to determine tax liabilities via phone and email
  • Reviewed Liquor License accounts for possible renewals
  • Approved and denied Liquor License transfers for Maryland Liquor Boards
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.

Revenue Examiner I

Comptroller Of Maryland
06.2006 - 01.2008
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Reviewed financial statements and records to ensure compliance with tax regulations
  • Participated in cross-functional teams to investigate potential fraudulent activities
  • Provided expert advice on revenue recognition practices to internal departments
  • Processed taxpayer’s correspondence received by mail and fax
  • Assisted taxpayers via telephone using automated dialer system
  • Adjusted taxpayer’s returns if needed.

Education

GENERAL EDUCATION DEVELOPMENT DIPLOMA - Computer And Information

Maryland Center For Arts & Computer Skills Tech
Baltimore, MD
11.2001

Skills

  • Financial Analysis Data Analysis Problem Solving
  • Cross-functional Collaboration Team Leadership Communication Skills
  • Critical Thinking
  • Customer Satisfaction
  • Account Reconciliation Abilities
  • Active Listening
  • Account Monitoring
  • Account Balancing
  • Financial Transactions
  • Interpersonal Communication Skills
  • Complex Problem-Solving
  • Collection Calls
  • Team Communication
  • Payment Plan Processing
  • Taxpayer Relations

Certification

Certificate of Appreciation

Certificate of Completion for LEVERAGING GENERATIONAL DIVERSITY

IN THE WORKPLACE TRAINING

Timeline

Revenue Specialist II

Comptroller Of Maryland
01.2013 - Current

REVENUE SPECIALIST I

Comptroller Of Maryland
01.2010 - 01.2013

Revenue Specialist III

Comptroller Of Maryland
01.2008 - 01.2010

Revenue Examiner I

Comptroller Of Maryland
06.2006 - 01.2008

GENERAL EDUCATION DEVELOPMENT DIPLOMA - Computer And Information

Maryland Center For Arts & Computer Skills Tech

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