Kimberly Fox
Auburn,WA
Summary
Accomplished Senior Applications Analyst with 12+ years, proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Epic Resolute PB Application Analyst
The Everett Clinic
11.2022 - 11.2023
- Provided Epic function, design, build and testing expertise and experience for assigned Epic Projects, including Fathom AI, Home Health Charge Routing, Radiology and Laboratory routing, and new site build
- Conceptualize business-initiated changes to devise better solution for filing Radiant and Lab professional charges
- Lead small to medium complexity software upgrade initiatives or enhancements to workflows including design, build and test phases
- Work within cross functional team and with end-users to achieve application integration needs
- Charge Router configuration for Covid CPT, Lab and Radiology CPTs, and Home Health projects
- Increased work queue efficiencies working directly with operational leadership to reduce incorrect charge routing
- Develop solid relationships with operational community, customers and business partners
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps
- Performed troubleshooting, maintenance and optimization of Resolute Professional Billing applications.
- Performed troubleshooting, maintenance and optimization of Epic applications.
Sr. Epic Professional Billing Analyst
Providence Health & Services
06.2022 - 11.2022
- Maintained strong customer relationships and met service level expectations for supported services
- Defined IT process workflows through meetings with stakeholders
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments
- Provided excellent customer service, developing and maintaining client relationships
- Identified, tested and implemented changes to customer specific software and configurations to support overall application availability
- Analyzed technical problems with high accuracy and attention to detail
- Collaborated with upper management to drive strategy and implement new processes
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Sr. Grand Central/Prelude Analyst
Providence Health & Services
09.2016 - 06.2022
- Led and coordinated multi-version upgrade with over 300 release notes with 100% success
- Production Support Lead, responsible for training of new teammates on processes, and best practices to meet SLAs
- Optimized duplicate guarantor build and reduced work queue volume by 45%
- Built and defined provider event notification, PCP notification process and workflow
- Built and implemented Lab Auto HAR process for new clinics
- Created and managed Patient Estimate work queues
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Identified and resolved problems through root cause analysis and research
- Recommended process improvements to continually identify, analyze and fix constraints and challenges
- Installed system updates to address vulnerabilities and reduce security issues
- Optimized core processes to improve business performance and operational agility
- Created and managed project plans, timelines and budgets.
PB Applications Analyst II
Providence Health & Services
05.2014 - 09.2016
- Coordinate with community connect partners on the payor and plan mapping from their legacy EMR system to Epic EMR, which efficiently reduced the number of payors to crosswalk from approximately 1,000 payor records to less than 300 payors
- Streamlined a hospital professional charge entry workflow by creating electronic charge slips, including face-to-face provider training across many provider specialties groups
- Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build
- Optimize system workflows by determining business needs to efficiently lead and manage G&E projects, and upgrades
- Plan, design, implement, maintain, and provide ongoing optimization and support and documentation
- Completed the planning and development of the Bed Planning Module and Module
- Production Support Lead, responsible for training of new teammates on processes, and best practices to meet SLAs
- Work within cross team applications with analysts, project managers, and business partners.
Grand Central Prelude Applications Analyst II
Providence Health & Services
09.2012 - 05.2014
- Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build
- Collaborate with the customer user in a courteous and professional manner to secure business requirements; perform technical requirements translation and work directly with Business Operations when development is needed to meet business objectives
- Manage product lifecycle management, end user enhancement requests of moderate to high complexity, and technical aspects of the modules/applications that are assigned
- Exhibit technical expertise in facilitating double upgrade build, support, and testing systems to achieve bottom-line results
- Optimize system workflows by determining business needs to efficiently lead and manage G&E projects, and upgrades
- Completed the planning and development of the Bed Planning Module and, Module
- Work within cross team applications with analysts, project managers, and business partners Work TDR, RDR onsite clinic support for new site/clinic implementation
Lead Resolute PB Principal Trainer
Swedish Medical Group
10.2010 - 09.2012
- Developed and trained education courses and material for business office support staff on big bang Epic implementation of more than 200+ staff members and new hires
- Communicated with operational leadership to maintain firm grasp of training requirements
- Delivered onsite, elbow support training for new hire staff
- Provided subject matter expertise on all business office offerings
- Developed lesson plans and instructional materials
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Medical Administration Certification -
Bryman College
GED -
Seattle Central Community College
Skills
- Customer Support
- End-User Training
- Complex Problem Solving
- Peer Training and Mentoring
- EHR Application Analysis
- Information Technology
- Dental Billing/Front Office
- Project Management Experience
- Data Analytics
- Written Communication, Project & Workflow Documentation
- Mentoring and Leadership
- Data Analytics Proficiency
- Configuration Management
- Requirements Gathering
- Data Management
Certification
- Resolute Professional Billing Administration
- Grand Central Prelude Administration
- Security Administration
Timeline
Sr. Epic Resolute PB Application Analyst
The Everett Clinic
11.2022 - 11.2023
Sr. Epic Professional Billing Analyst
Providence Health & Services
06.2022 - 11.2022
Sr. Grand Central/Prelude Analyst
Providence Health & Services
09.2016 - 06.2022
PB Applications Analyst II
Providence Health & Services
05.2014 - 09.2016
Grand Central Prelude Applications Analyst II
Providence Health & Services
09.2012 - 05.2014
Lead Resolute PB Principal Trainer
Swedish Medical Group
10.2010 - 09.2012
Medical Administration Certification -
Bryman College
GED -
Seattle Central Community College
Similar Profiles
Maria Collins-BennerMaria Collins-Benner
Pediatric & Family Practice Registered Nurse at The Everett ClinicPediatric & Family Practice Registered Nurse at The Everett Clinic
Catherine SchultzCatherine Schultz
Radiology Technician Assistant at The Everett ClinicRadiology Technician Assistant at The Everett Clinic
Lauren KestersonLauren Kesterson
Phlebotomist at The Everett ClinicPhlebotomist at The Everett Clinic
Emily RaderEmily Rader
Allergy Department RN at The Everett ClinicAllergy Department RN at The Everett Clinic
ORION DE LOS SANTOSORION DE LOS SANTOS
Resident Assistant at COCM On Campus ManagementResident Assistant at COCM On Campus Management