Kimberly Fox
Townsend,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing and friendly delivering exceptional customer service and administrative excellence, including clerical support and public interaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Highland Manor Inn
06.2023 - Current
- Developed strong working relationships with staff, fostering positive work environment.
- Answered multi-line phone system and screen calls for staff.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage.
- Trained new employees, ensuring smooth training process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Property Flipper
Self Employed
02.2019 - 06.2022
- Negotiate complex real estate transactions.
- Project manage property valuation, accurate expense projections, and short hold time management.
- Manage contractors, and entire home renovation.
- Analyze cost to maximize returns by improving flip property.
Secretary
Anchorage Free Life Church
06.2012 - 10.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and screen calls for staff.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments.
- Keeping church staff informed of member’s need such as deaths, illness and other crises.
- Performed general office work; maintained supplies and various files; kept records.
- Filed sermons, reports, correspondence and materials.
- Prepared weekly bulletins and other documents as requested.
- Making outgoing calls such as ordering materials or supplies; pick up supplies as needed.
- Prepared and maintain mailing lists and church roster.
- Filed routine letters and documents as needed/requested.
- Keeping accurate church records
- Responsible for paying church bills, check writing, payroll, church bookkeeping and disbursement of church funds.
- Recorded deposits, made deposits and individual record of contributions.
- Made reservations and travel arrangements for staff and visiting guests and pastors.
- Maintained electronic filing systems and categorized documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Reservation Specialist
Golden Nugget RV Park and Property Management
04.2012 - 08.2012
- Received and processed reservations by phone and email.
- Check in and check out of clients.
- Daily count or inventory and inspections of available sites.
- Use of multiline phone system
- Providing knowledgeable advice of area for tourists.
- Processing of applications for full time residence.
- Managed high call volumes while maintaining professional demeanor and accurate record keeping.
Education
High School Diploma -
William Blount High School
Maryville, TN05.1999
Skills
- Money Handling
- Customer Relations
- Staff Training and Development
- Staff Supervision
- Employee Scheduling
- Customer Service
- Problem-Solving
- Multitasking
- Attention to Detail
- Product and service knowledge
- Multi line phone operation
Timeline
Assistant Manager
Highland Manor Inn
06.2023 - Current
Property Flipper
Self Employed
02.2019 - 06.2022
Secretary
Anchorage Free Life Church
06.2012 - 10.2017
Reservation Specialist
Golden Nugget RV Park and Property Management
04.2012 - 08.2012
High School Diploma -
William Blount High School
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