Kimberly Fox
115 Howard St. Larksville,PA
Summary
Adept at front desk operations and patient relations, and significantly enhanced patient satisfaction at Commonwealth Health Physicians Network. Expertise in HIPAA compliance and exceptional teamwork skills contributed to a streamlined patient experience, fostering trust and loyalty. Achievements include reducing no-shows and maintaining strict confidentiality, demonstrating both hard and soft skills vital for healthcare administration. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 15 years. Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Commonwealth Health Physicians Network
05.2009 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Registered and verified patient records before triage with most up-to-date information.
Produce Clerk
Price Chopper
09.2007 - 03.2009
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Education
High School Diploma -
Lake Lehman Sr. High School
Lehman, PA06-1984
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Payment collection
- Patient relations
- Referral verification
- Medical office procedures
- Inventory oversight
- Patient reception management
- Co-payment collection
- Typing and filing
- Insurance verifications
- Customer service
- Patient callbacks
- Cash handling
- Collaboration and teamwork
- Data entry
- Adaptable and flexible
- Insurance authorizations
- Patient eligibility requirements
- Scheduling tests and procedures
Timeline
Medical Receptionist
Commonwealth Health Physicians Network
05.2009 - Current
Produce Clerk
Price Chopper
09.2007 - 03.2009
High School Diploma -
Lake Lehman Sr. High School
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