Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Francis

Belen

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Encouraging and safety-focused. A Driving Instructor with a passion for helping students to become safe, confident and knowledgeable drivers. Attentive Driving Instructor committed to safety and traffic law mastery. Proven history of dedication to safety, including roadside safety measures and vehicle inspections to provide well-rounded learning experience. Calm, positive instructor with reputation for working well with fearful students.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Commercial Collections Driver- Solid Waste

City Of Albuquerque
06.2021 - Current

Perform commercial refuse collection and transport duties and activities utilizing roll-offs, rear loaders or transfer trucks utilizing a Power Take Off (PTO) and ancillary devices

Maintain assigned collection equipment

Perform a variety of other assigned duties in support of the Solid Waste Department.

  • Utilized proper protective gear while handling materials.
  • Reported any mechanical problems to supervisor immediately.
  • Collected refuse and recyclable materials from residential and commercial buildings.
  • Unloaded refuse and recyclable materials from the collection truck onto the appropriate containers.
  • Inspected collection truck for mechanical problems before use and reported mechanical problems to supervisor.
  • Operated lift gate and other devices properly to safely unload materials.
  • Resolved customer grievances regarding trash pickup, escalating major issues to supervisor.
  • Educated public on importance of recycling and waste reduction, collection procedures and legal dumping.
  • Observed other vehicles and pedestrians around collection truck to keep safe distance.
  • Performed routine maintenance on collection truck and other equipment.
  • Drove carefully through residential neighborhoods, watching out for parked vehicles and people.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Motor Coach Operator

City Of Albuquerque
01.2018 - 06.2021
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Complied with traffic regulations to operate vehicles in safe and courteous manner.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Aided passengers with disabilities or special needs.
  • Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
  • Operated large vehicles in difficult urban and rural conditions.
  • Diffused potential passenger disputes with fairness and professionalism.

Student Driver/ Classroom Instructor

Rocky Mountain Drivers Ed
06.2010 - 01.2019
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

-Drive Students on routes that have been previously set up,

-Ensure students are safe on the road and following all of the rules of the road,

-Fill out student drive logs for each drive,

-Set up my schedule and also schedule students to drive,

-Instruct classroom based on a curriculum,

-Make sure students know the rules of the road before they leave class,

-File students as required and keep their files up to date

Office Manager/ Field Instructor

Rocky Mountain Truck Driving School
01.2017 - 01.2018

-Make the instructors schedules

-Make sure the instructors are on their correct schedules

-File paperwork for students and keep track of their progress

-Student recruiter

-Classroom teacher

-Work the students in the field ( Backing, Pretrips, Driving)

-Keep the owner informed of everything happening at the office

-Keep track of the business accounts and make sure bills were covered for the business and everything was balanced out for the owner.

  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Education

Associate of Arts - Business Administration

University Of New Mexico
Los Lunas
12.2015

High School Diploma -

Belen High School
05.2010

Skills

  • Team building
  • Attention to Detail
  • PPE Compliance
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • First Aid/CPR
  • Positive Student Engagement

Certification

Taught kids how to drive safely and effectively on the roadways along with teaching them all of the rules of the road


6 years with a Class A CDL Driving semis wether for personal use or for teaching


Added the Passenger endorsement 5 years ago and drove buses for 3 years


Helped teach new bus drivers the route and how to deal with different situations for dealing with the bus to difficult passengers.


Switched to solid waste and became certified to operate front load trash trucks and roll off trash trucks for the last 2 years


Still Maintain My class A with the passenger endorsement with the federal Medical Card


Love to teach students the skills they need to be a safe and effective driver and with the truck driving school giving them a career that they can support their families with and maybe make more generations of truck drivers



Timeline

Commercial Collections Driver- Solid Waste

City Of Albuquerque
06.2021 - Current

Motor Coach Operator

City Of Albuquerque
01.2018 - 06.2021

Office Manager/ Field Instructor

Rocky Mountain Truck Driving School
01.2017 - 01.2018

Student Driver/ Classroom Instructor

Rocky Mountain Drivers Ed
06.2010 - 01.2019

Associate of Arts - Business Administration

University Of New Mexico

High School Diploma -

Belen High School
Kimberly Francis