Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Francis

Las Vegas,NV

Summary

Seasoned Senior Loan Processor with background in reviewing and processing mortgage loan applications. Possess strong understanding of underwriting guidelines, regulatory compliance, and loan closing procedures. Proven ability to ensure timely completion of loan packages while maintaining high levels of accuracy. Consistently contributed towards enhancing the efficiency of previous workplaces by streamlining operations and implementing process improvements.

Overview

11
11
years of professional experience

Work History

Sr. Loan Processor

Valley West Mortgage
Las Vegas, NV
09.2024 - Current
  • Review application for completeness and accuracy. Contact borrowers for assistance with missing information.
  • Collect funds and order appraisal according to loan type.
  • Establish escrow account and furnish payoff information to title.
  • Assess program guidelines to verify loan fulfillment of requirements.
  • Interact with borrowers throughout transaction to relay status.
  • Execute verification processes for rent, mortgage, assets, and employment.
  • Analyze credit reports and request supplements for necessary corrections.
  • Review final numbers with settlement statement from escrow and interpret for clients.
  • Continue to take ownership of loan from start to finish for funding.

Transaction Coordinator

Guild Mortgage
Las Vegas, NV
02.2025 - 05.2025
  • Collaborated with a team of seven members across various roles for over 10 years.
  • Maintained professionalism and positive attitudes toward customers consistently.
  • Organized digital files to streamline document retrieval during audits.
  • Managed sensitive client information securely to uphold privacy policies.
  • Coordinated successful closings with escrow officers, lenders, inspectors, appraisers, and other professionals.
  • Resolved disputes diplomatically to maintain positive relationships among parties involved.
  • Reviewed all documents meticulously to ensure accuracy and compliance, reducing transaction errors.

Loan Officer Assistant

Fairway Mortgage
Las Vegas, NV
02.2022 - 02.2025
  • Provided administrative support to loan officers for the focus of building relationships with clients and generating new business opportunities.
  • Evaluate credit reports and ensure alignment of reported information with correct client details.
  • Verified income to ensure adherence to debt-to-income ratio standards.
    Compiled comprehensive loan packages for underwriter review, incorporating title documents and appraisals aligned with loan-to-value criteria.
  • Enhanced customer experience by providing knowledgeable guidance on available loan products tailored for individual financial needs.

Loan Officer Assistant

Freedom Mortgage
Las Vegas, NV
02.2020 - 06.2022
  • Responded to inquiries and provided superior customer service to clients.
  • Continuous communication of updated loan statuses for existing clients.
  • Remained in compliance by assuring all disclosures were always dated correctly.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Verified sufficient insurance is obtained with adequate coverage.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and follow-ups.
  • Direct contact with major credit bureau agencies to correct and repair individual credit reports for clientele.

Production Assistant

RoundPoint Mortgage
Las Vegas, NV
06.2021 - 02.2022
  • Met tight deadlines by efficiently coordinating tasks with other team members.
  • Reduced production errors through close attention to detail and quality control checks while meeting compliance.
  • Provided reliable administrative support for the production team.
  • Documented logs and reports outlining production data including volume, units, and quality assurance results, assisting management in making informed operational decisions.
  • Nurtured strong relationships with clients, realtors, and title/escrow officers to enhance customer base for team of seven loan officers.
  • Demonstrated effortless adaptability in managing diverse roles as required.
  • Supported on-time project completion by effectively prioritizing tasks.

Sr. Loan Processor

Closingmark Home Loans
Las Vegas, NV
03.2014 - 02.2020
  • Met with clients to review documentation required to process loans.
  • Obtained verification of employment, rent, mortgage, deposits and credit supplements and insurance binders.
  • Reviewed preliminary title reports to confirm property titles are held by correct parties and any liens or judgments listed were not left unresolved.
  • Improved branch efficiency by streamlining processes and implementing time-saving strategies.
  • Ensured branch financials were completed, and processed office supply orders as needed.
  • Professional correspondence on behalf of branch manager and multiple loan officers for information needed by customers to facilitate needed steps.

Education

HIGH SCHOOL DIPLOMA -

Ed W Clark High School
Las Vegas, NV
06-1989

Skills

  • Excellent oral and written communication
  • Active listening
  • Analytical problem-solving
  • Organizational skills
  • De-escalation techniques
  • Attention to detail
  • Time management
  • Loan Processing
  • Professional customer service
  • Advanced computer skills
  • Automated underwriter systems (AUS)
  • Document verification
  • Data entry accuracy

Timeline

Transaction Coordinator

Guild Mortgage
02.2025 - 05.2025

Sr. Loan Processor

Valley West Mortgage
09.2024 - Current

Loan Officer Assistant

Fairway Mortgage
02.2022 - 02.2025

Production Assistant

RoundPoint Mortgage
06.2021 - 02.2022

Loan Officer Assistant

Freedom Mortgage
02.2020 - 06.2022

Sr. Loan Processor

Closingmark Home Loans
03.2014 - 02.2020

HIGH SCHOOL DIPLOMA -

Ed W Clark High School

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Kimberly Francis