Kimberly Frankel
Hot Springs,SD
Summary
Dedicated assistant manager with a strong focus on employee training, operational coordination, and service delivery. Successfully implemented quality control measures and developed training programs that ensured compliance and improved team performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
The Mammoth Site, INC.
Hot Springs, South Dakota
04.2021 - Current
- Recruited and trained new employees, enhancing team readiness and performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented quality control measures to maintain compliance with company standards.
- Developed inventory tracking system to streamline supply ordering process.
- Resolved team conflicts effectively, fostering a collaborative work environment.
- Ensured compliance with safety regulations and company policies.
Integrated Care Coordinator
Veteran Affairs
Hot Springs, South Dakota
02.2015 - 08.2017
- Coordinated care plans for veterans to ensure timely access to services.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Collaborated with healthcare providers to facilitate patient referrals and follow-ups.
- Assisted veterans in navigating healthcare systems and benefits available.
- Maintained accurate records of patient interactions and care progress.
- Scheduled appointments for clients with appropriate medical specialists.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Supervisor
Denny's
Rapid City, South Dakota
02.2006 - 07.2016
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service standards.
- Monitored food quality and presentation for guest satisfaction.
- Resolved customer complaints to enhance dining experiences.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Managed inventory levels to maintain stock availability.
- Negotiated with suppliers to secure cost-effective resources.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ02-2014
Skills
- Operational coordination
- Quality control
- Inventory management
- Employee training
- Team leadership
- Safety compliance
- Service management
Timeline
Assistant Manager
The Mammoth Site, INC.
04.2021 - Current
Integrated Care Coordinator
Veteran Affairs
02.2015 - 08.2017
Supervisor
Denny's
02.2006 - 07.2016
Associate of Arts - Business
University of Phoenix