Kimberly Franklin
Desert Hot Springs,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Victim Specialist
District Attorney's Office of Riverside County
11.2006 - 12.2024
- Providing trauma -informed supportive services to victims, derivative victims, and witnesses of violent crimes.
- Coordinating the role of victims and witnesses throughout criminal proceedings. Coordinating travel arrangements and providing transportation.
- Assist victims in navigating the criminal justice system, ensuring their rights were protected throughout proceedings.
- Access victim needs, offering support and available resources.
- Provided crisis intervention and emotional support to victims, aiding in their recovery process.
- Implemented safety planning measures tailored to individual clients'' situations, reducing potential risk factors associated with further harm or violence.
- Maintained accurate case records and documentation for follow-up services.
- Maintained strict confidentiality in handling sensitive client information, adhering to ethical guidelines and legal requirements.
- Managed caseloads efficiently while maintaining a high level of attention to detail in documentation and communication with clients.
- Provided crisis intervention and emotional support to victims, aiding in their recovery process.
- Participated in training sessions to enhance knowledge of victim advocacy tools.
- Member of the Riverside County Crisis Response Team.
Education
28.5 Semester Units Completed - Liberal Arts And Sciences
College of The Desert
Palm Desert, CASkills
- Excellent Customer Service
- Active listening
- Adaptability
- Effective verbal communication
- Multicultural sensitivity
- Time management
- Dependable professionalism
- Interpersonal skills
- Critical thinking ability
- Safety oversight
- Data Entry
- Physical stamina
Timeline
Victim Specialist
District Attorney's Office of Riverside County
11.2006 - 12.2024
28.5 Semester Units Completed - Liberal Arts And Sciences
College of The Desert
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