Kimberly Franks
Anderson,IN
Summary
Dynamic and dedicated professional with a clean driving record and exceptional customer service skills, honed at Midland Shuttle Services. Proven ability to optimize delivery routes and enhance client satisfaction through effective communication and time management. Committed to safety and efficiency, consistently achieving on-time deliveries while maintaining a friendly demeanor.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
23
23
years of professional experience
Work History
Driver
Midland Shuttle Services
08.2016 - 12.2018
- Operated delivery vehicle safely, adhering to traffic laws and regulations.
- Conducted routine vehicle inspections to ensure safety and reliability.
- Assisted in loading and unloading goods, enhancing efficiency in distribution processes.
- Maintained accurate logs of deliveries and mileage for record-keeping purposes.
- Adapted quickly to changing schedules and routes based on operational needs.
- Provided excellent customer service during deliveries, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize delivery routes for efficiency improvements.
- Engaged in ongoing training for safety protocols and best driving practices.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
DELIVERY DRIVER
OREILLYS AUTO PART
03.2015 - 07.2017
- Delivered packages efficiently, ensuring on-time arrival and customer satisfaction.
- Maintained accurate delivery logs to enhance tracking and accountability.
- Navigated routes effectively using GPS technology, minimizing delays and fuel consumption.
- Inspected vehicles regularly for safety compliance and operational readiness.
- Assisted in training new drivers on best practices and company policies.
- Communicated proactively with customers regarding delivery status and potential issues.
- Collaborated with warehouse staff to streamline package loading processes, improving efficiency.
- Implemented feedback from customers to improve service quality and delivery experience.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
PRODUCE ASSOCIATE
HARVEST SUPERMARKET
11.2014 - 04.2015
- Operated production equipment efficiently to ensure smooth workflow and minimize downtime.
- Inspected products for quality assurance, identifying defects and implementing corrective actions.
- Collaborated with team members to optimize inventory management and reduce waste.
- Trained new associates on safety protocols and operational procedures to enhance performance.
- Streamlined processes by suggesting improvements that increased productivity in daily operations.
- Maintained accurate records of production output and conducted regular safety audits.
- Assisted in the implementation of best practices to improve overall efficiency of production lines.
- Mentored junior associates, fostering a collaborative environment focused on continuous improvement initiatives.
- Stocked fruits and vegetables and removed old or poor quality products.
RECEPTIONIST
BEHAVIOR HOSPITAL OF LONGVIEW
01.2012 - 11.2014
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated scheduling and appointment management for multiple departments, enhancing organizational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain guest satisfaction.
- Maintained accurate records of visitor logs and communication to support administrative functions effectively.
- Implemented improved filing systems to streamline document retrieval and enhance office productivity.
- Assisted in onboarding new staff by providing training on reception protocols and office procedures.
- Facilitated interdepartmental communications through effective use of phone systems and email correspondence.
PRIVATE CAREGIVER
SELF EMPLOYEED
12.2011 - 01.2014
- Provided personalized care and assistance to clients, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining compliance with healthcare standards.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored vital signs and reported changes to medical staff, facilitating timely interventions.
- Maintained accurate documentation of client progress and daily activities for healthcare reviews.
CASHIER
GENERAL HARDWARE
11.2004 - 03.2008
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues, enhancing overall satisfaction.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Trained new cashiers on register operations and company policies, fostering team efficiency.
- Monitored inventory levels at checkout stations, facilitating timely replenishment of supplies.
- Collaborated with management to implement promotional activities, boosting store visibility.
- Analyzed transaction data to identify trends, supporting inventory management decisions.
- Developed and maintained positive relationships with regular customers, encouraging loyalty programs.
CERTIFIED NURSING ASSISTANT
THE WILLOWS NURSING HOME
02.2002 - 09.2004
- Delivered high-quality patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with vital sign monitoring and patient assessments, enhancing care efficiency.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for patients.
- Educated patients and families on health management strategies, fostering understanding of treatment options.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with regulations.
- Trained new nursing assistants in best practices for patient support and operational procedures.
- Identified areas for process improvement within team workflows, contributing to enhanced service delivery.
- Mentored junior staff on effective communication techniques with patients, promoting a compassionate care environment.
SHIFT MANAGER
TACO BELL
02.1996 - 03.2002
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff, enhancing team productivity and performance.
- Implemented process improvements to streamline workflows and reduce downtime.
- Coordinated shift schedules to optimize labor resources and maintain service levels.
- Monitored inventory levels and managed supply chain logistics effectively.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Analyzed operational data to inform strategic decisions and drive efficiency initiatives.
Education
Certificate - HUMAN RESOURCES
UNIVERSITY OF PHOENIX
TEMPE, AZ05-2027
High School Diploma -
NAYLOR HIGH SCHOOL
NAYLOR, MO05-1995
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Patient care
- First aid and safety
- Housekeeping duties
- Meal preparation
- Emotional support
- Compassionate caregiving
- Client documentation
- Personal hygiene assistance
Timeline
Driver
Midland Shuttle Services
08.2016 - 12.2018
DELIVERY DRIVER
OREILLYS AUTO PART
03.2015 - 07.2017
PRODUCE ASSOCIATE
HARVEST SUPERMARKET
11.2014 - 04.2015
RECEPTIONIST
BEHAVIOR HOSPITAL OF LONGVIEW
01.2012 - 11.2014
PRIVATE CAREGIVER
SELF EMPLOYEED
12.2011 - 01.2014
CASHIER
GENERAL HARDWARE
11.2004 - 03.2008
CERTIFIED NURSING ASSISTANT
THE WILLOWS NURSING HOME
02.2002 - 09.2004
SHIFT MANAGER
TACO BELL
02.1996 - 03.2002
Certificate - HUMAN RESOURCES
UNIVERSITY OF PHOENIX
High School Diploma -
NAYLOR HIGH SCHOOL
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