Kimberly Friend
Webster
Summary
Detail-oriented healthcare administrator with expertise in records management and compliance monitoring. Enhances patient care through effective communication and precise data entry. Led audits and improved operational efficiency, showcasing strong organizational skills and a commitment to high standards in healthcare.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Mental Health Assistant (MHA)
Centurion Health
Bushnell
03.2024 - Current
- Currently employed at Centurion Health Sumter County Correctional facility as a Mental Health Assistant.
- Scheduling of all upcoming appointments, creating and Maintaining a spreadsheet in Excel to track all required appointments, dates, reschedules, and to ensure audit compliance.
- Ordered and maintained necessary supplies for mental health and confinement departments.
- Completed monthly confinement cell inspections for supplies.
- Attended daily rounds with Mental health Physician in confinement to ensure compliance.
- Completed CMA audit and several other audits for entire medical and mental health department in first year.
- Assisted in medical records and maintained optical appointments.
- Checking and grading the completed mental health evaluation tests, and entering scores into the EMR.
- Filed and maintained comprehensive mental health records for accurate documentation.
- Provided assistance to HSA by preparing correspondence, entering data, and drafting memos.
- Collaborated with multidisciplinary teams to develop care plans.
- Managed patient records and ensured accurate data entry in electronic systems.
- Coordinated appointments and maintained schedules for mental health professionals.
- Provided customer service support to patients and families regarding mental health services.
- Organized and maintained confidential files following HIPAA regulations and standards.
- Communicated effectively with healthcare providers to facilitate patient care coordination.
- Trained new staff on office procedures and best practices for patient interactions.
- Adhered to HIPAA regulations when handling confidential information about clients' mental health status.
- Assisted in scheduling appointments and maintaining appointment calendars.
- Responded to inquiries from clients, families, staff members, and external agencies regarding services provided by the clinic.
- Maintained accurate patient records and organized medical files.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
HEDIS Manager
Healthflo Medical Clinics
Bushnell
01.2023 - 03.2024
- Oversaw collection and reporting of HEDIS data, ensuring accuracy and compliance across healthcare organizations.
- Analyze performance metrics to identify areas for improvement in patient care.
- Collaborate with clinical teams to implement strategies that enhance care quality.
- Educate staff on HEDIS measures and best practices for compliance.
- Monitored changes in HEDIS guidelines to adjust practices, maintaining alignment with regulatory standards.
- Prepared and presented comprehensive reports to stakeholders, highlighting key HEDIS performance insights and trends.
- Monitored patient appointments to ensure compliance with HEDIS guidelines.
- Covered for Medical Assistant in back office during staff shortages.
Front Desk/Referral Coordinator
Access Health care
Webster
01.2020 - 04.2022
- Handled all front desk check-in, check-out, and referral coordination duties.
- Coordinated patient referrals, ensuring timely connections to specialists and healthcare providers.
- Managed scheduling and follow-up appointments for patients.
- Communicated with insurance companies regarding referral authorizations.
- Maintained accurate patient records in electronic health systems.
- Guided patients in understanding referral processes and options, enhancing their experience and clarity.
- Collaborated with medical staff to streamline referral workflows.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Assisted in the development of referral processes and procedures.
- Coordinated with external agencies to ensure timely processing of referrals.
- Performed data entry related to referrals into electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Advised staff on appropriate protocols when making a referral.
- Monitored patient progress throughout referral process, facilitating necessary follow-ups and adjustments.
- Verified documents and associated records to catch and resolve discrepancies.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Assisted in training new employees on the organization's policies for making referrals.
- Ensured compliance with HIPAA regulations when handling patient information.
- Ensured compliance with healthcare regulations and policies.
- Provided training and support to new team members on referral procedures.
Home Based Business Owner
WillowBrie Naturals Soap Company
Webster
12.2018 - 08.2021
- Maintained a home based soap making business.
- Created unique soap formulas with natural ingredients and sustainable practices, enhancing product appeal.
- Managed daily operations including production schedules and inventory control.
- Oversaw quality assurance processes ensuring product consistency and safety standards.
- Collaborated with suppliers to source raw materials and maintain supply chains.
- Built strong customer relationships through effective communication and personalized service.
- Streamlined financial tracking systems for efficient management of expenses and revenues.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
Case management Specialist
Salvation Army
Venice
11.2011 - 02.2013
- Supervises the social services department.
- Case management, intake for all requested social services, decides case approval and denials, maintains case management for all programs and assists clients in sustainability, distributes funding for the social services program.
- Maintains client files, updatess records and assists in HMIS database.
- Compiled monthly reports and statistics, presented findings to advisory board, and recommended improvements for services.
- Receives logs and contacts outside agency referrals, interviews clients, and makes final decision as to assistance.
- Supervises the North Port Salvation army caseworker and accepts and approves or denies application submitted at North port office.
- Managed funding accounts to ensure accurate allocation
- Prepares for yearly audit and compiles report.
- Coordinated annual programs to support community needs and social services
- Maintains contact with outside agency managers and attends all relevant meetings.
- Managed referral process and documented donations to support social services
- Supervises annual food drive and obtains donations.
- Coordinates with other Salvation Army corps for funding and government grants including FEMA.
- Assists in compiling reports and fund requests for all government and outside agency funding.
- Assisted the homeless in obtaining homes or shelter and provided supplies.
- Compiled reports and adjusted paperwork requirements for accuracy
- Maintains program files and program statistics.
- Coordinated client assessments to identify needs and develop service plans.
- Facilitated communication between clients and community resources, enhancing access to necessary support.
- Monitored client progress and adjusted case plans as necessary.
- Conducted outreach to engage individuals in need of assistance.
- Collaborated with social workers and healthcare providers to ensure comprehensive care.
- Documented case notes and maintained accurate records in compliance with regulations.
- Provided crisis intervention to clients facing immediate challenges or emergencies.
- Coordinated referrals between outside agencies when needed.
- Educated clients on effective management of their care plans, promoting self-sufficiency and empowerment.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Collaborated with community partners such as hospitals, schools, social service agencies, and probation departments to coordinate appropriate services for clients.
- Ensured that all required paperwork is completed accurately and submitted timely.
- Protected patient data in alignment with HIPAA privacy protocols.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Monitored client progress through regular contact with family members or other significant persons in the client's life.
- Implemented and evaluated staff, volunteer or training programs.
- Oversaw fundraising activities and preparation of public relations materials.
Staff Distance Learning/Graduate Coordinator
Saint Leo University
Saint Leo
12.2006 - 06.2009
- Compiled faculty roster for distance learning program for SACS accreditation reviews; coordinated with professors to ensure classes were prepared and monitored professor communications.
- Prepared class exam packets, mailed, loaded students into system for exams, and submitted grades to professors; notified students, and their exam administrators that exams were ready for online exams.
- Answered incoming calls from students and professors, coordinating schedules for interviews with prospective faculty.
- Traveled for the Distance learning program regarding our military programs; monitored and printed grade reports, and daily reports from Data Tel.
- Monitored classes and communications in Web-CT.
- Reviewed class schedules daily and monitored student enrollment numbers to cancel or add classes for the faculty coordinator.
- Maintained faculty list and submitted changes as needed.
- Contacted Professors as needed in regards to classes, required duties and assisted when needed.
- Assisted students with enrollment and online course registration; processed graduation applications, monitored GPAs, and managed probation/suspension notifications.
- Updated Graduate website, took all calls to Graduate Business, compiled and submitted Instructional Rosters for SACS, maintained Graduate Business email and phone lines.
- Loaded payments for Graduation into Data Tel, Set holds in Data Tel, Reviewed student records, contacted professors at start and end of terms, sent grade reminders, coordinated graduation and facilities, coordinated meetings and facilities for Graduate Business department, built classes for Graduate Business when needed.
- Developed and maintained relationships with faculty, staff, and prospective students.
- Facilitated communication among students, faculty, and administration to ensure timely updates on program developments.
- Served as a liaison between faculty advisors and students regarding any academic concerns or questions that arise during their time at the institution.
- Managed scholarship applications from prospective applicants ensuring that all criteria is met before awarding any funds.
- Organized and facilitated orientations for incoming graduate students to ensure a smooth transition into their programs of study.
- Facilitated communication between faculty, staff, and students regarding academic progress, degree requirements, and other pertinent issues.
Office Manager
Sylvan Grove
Brookville
01.2002 - 12.2003
- Managed comprehensive office operations for a large resident-owned community.
- Coordinated daily office operations and staff schedules to ensure smooth workflow.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed monthly payments, entered into accounts receivable, made deposits, managed bill payments, obtained county permits, and organized resident paperwork.
- Executed data entry tasks with accuracy and efficiency.
- Planned and executed monthly functions, including all phases of office management.
- Oversaw inventory management and procurement of office supplies and equipment.
- Facilitated meetings, prepared agendas, and documented meeting minutes consistently.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Addressed customer inquiries promptly while fostering positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Set appointments, contacted suppliers, showed homes.
Medical Reception and Back Office assistant
Comprehensive Pain Management
Dade City
02.2000 - 01.2002
- Scheduled surgeries and obtained necessary authorizations to ensure timely patient care.
- Coordinated appointment scheduling for multiple physicians and patients.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Handled phone inquiries, scheduled appointments, and managed patient flow while professionally greeting visitors.
- Facilitated communication between medical staff and patients regarding treatment plans.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Supported healthcare providers by assisting during patient examinations and procedures.
- Aided physicians in patient care by accurately taking vital signs and histories, and preparing patients for examinations.
- Prepared patients for examination by measuring vital signs and recording medical histories.
- Maintained cleanliness and organization of medical examination rooms daily.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Managed patient records and ensured documentation accuracy.
- Managed patient records using electronic health record systems.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Supported billing processes by verifying insurance information accurately.
- Processed insurance claims and verified patient coverage details to facilitate smooth billing operations.
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Oversaw back office workflow processes, ensuring efficient document preparation, scanning, and archiving.
- Assisted in training new staff on office procedures and software systems.
- Systematically organized charts, documents, and supplies to enhance team productivity.
- Organized patient charts before each day's clinic sessions began.
- Procured medical supplies, maintained accurate inventory logs, and ensured exam rooms were fully stocked.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Supported data entry tasks for patient information management system.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Admitting and Finance Clerk II
Doctors West Hospital
Columbus
01.1992 - 01.1994
- Admitted patients, obtained and entered all patient information, insurance information and admit codes (ICD-9).
- Processed customer payments with accuracy, ensuring compliance with financial policies.
- Secured patient beds and provided coverage for emergency room during busy periods.
- Coordinated with medical staff to verify patient information.
- Responded to inquiries regarding billing statements and payments promptly.
- Processed payments in compliance with established policies and procedures.
- Processed patient admissions efficiently using electronic health record systems.
- Verified insurance information and obtained necessary authorizations for services.
- Collected patient demographics accurately to ensure proper record-keeping.
- Assisted patients in completing admission forms and addressed questions to enhance their experience.
- Coordinated with medical staff to prepare for incoming patient arrivals.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Communicated effectively with patients and families to facilitate smooth admissions process.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Reviewed patient information and verified insurance coverage for accuracy.
- Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
- Digitally scanned and uploaded documents into electronic health record system.
- Delivered exceptional customer service to visitors, vendors, and employees, fostering a welcoming environment.
- Responded quickly to queries from physicians, nurses or other departments in a timely manner.
- Reviewed pre-registration forms with patients prior to arrival at hospital or clinic; prepared financial arrangements with patient when required.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
Pharmacy Assistant
Rite Aide
Alma
06.1989 - 12.1991
- Supported pharmacists in preparing and dispensing medications.
- Facilitated prescription refills and provided over-the-counter medication consultations.
- Helped pharmacy staff prepare medications and fill orders.
- Organized and restocked pharmacy supplies, optimizing inventory management.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers at pharmacy counter, fostering a welcoming environment.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared medication labels with item name and quantity.
- Cashier, Count out medications, fill bottles and send to pharmacist for approval, stock.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
Medical Records Clerk
Maricopa Medical Center
Phoenix
01.1986 - 01.1988
- Obtained, filed, and organized patients' medical records, fulfilled requests for records, and ensured timely access for physicians and clinics.
- Managed patient records using electronic health record systems.
- Organized and filed medical documents according to established protocols.
- Assisted healthcare staff in retrieving patient information efficiently.
- Maintained confidentiality of sensitive patient information diligently.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned medical documents into electronic format for easier access.
- Maintained a secure filing system for confidential documents.
- Retrieved patient medical records in response to requests from authorized personnel.
- Managed tracking and processing of release of information requests, facilitating access to patient data for authorized personnel.
- Processed and invoiced records requests from patients, providers and third parties.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Removed obsolete files from the system to maintain an up-to-date record database.
- Observed confidentiality and safeguarded all patient-related information.
- Supported administration staff with records requests to support patient care.
- Organized and filed hard copy patient records in designated areas.
- Coordinated processing of external medical records requests, ensuring compliance with regulations and timely delivery.
- Retrieved medical records upon request from healthcare professionals.
- Pulled patient records and transferred information to appropriate parties.
- Safeguarded medical records to maintain patient confidentiality.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Purged inactive files and destroyed obsolete files following procedures.
Stand in for Back office assistant
Dr.Joseph Buxer OB-GYN
Phoenix
01.1983 - 01.1986
- Managed patient scheduling and appointment confirmations for OB-GYN services.
- Scheduled patient appointments, pulled charts, assisted back office operations twice weekly, prepared exam rooms, took vitals, and set up preps to ensure readiness for patient care.
- Coordinated laboratory requests and tracked specimen collections to maintain workflow and support timely patient diagnosis.
- Processed medical records and ensured accuracy of patient information.
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Ensured data entry accuracy while entering customer information into company databases.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Delivered administrative support to multiple departments, facilitating smooth operations and communication across the organization.
Education
Bachelors in Criminal Justice - Criminalistics
Saint Leo University
Saint Leo, FL12-2009
Skills
- Records management
- Medical scheduling
- Hospital Experience
- EMR Systems
- ICD coding
- Medical referrals
- Customer service
- ICD-9
- Administrative expertise
- HIPAA
- Outlook
- Patient record management
- Microsoft Word
- Document management
- Microsoft Office
- Google Workspace
- HEDIS
- CPR certification
- Managed care
- Computer literacy
- Documentation
- Office Administration
- Organizational skills
- HR compliance
- CPT Coding
- Phone communication
- Phone etiquette
- Excel
- Office management
- Company experience
- Team collaboration
- Office experience
- Proofreading
- Multi-line Phone Systems
- Insurance Verification
- Computer operation
- Administrative support
- Attention to detail
- EMR systems
- Clinic experience
- Filing
- Nexus
- Behavioral support
- Microsoft Excel
- QuickBooks
- Effective communication
- ICD-10
- Front desk
- Office experience
- Social Work
- Medicare
- Clerical experience
- Medical receptionist
- Greeting customers
- Program evaluation
- Triage
- Microsoft Office
- Customer inquiry handling
- Availity
- Data entry
- Microsoft Outlook
- Patient interaction
- Medical records
- Writing proficiency
- Data collection
- Computer skills
- Case Management
- Health insurance management
- Medical records
- Medical terminology
- Appointment scheduling
- Electronic medical records
- Accurate data entry
- HIPAA compliance
- Care coordination
- Record management
- Effective communication
- Customer service support
- Problem solving
- Customer service excellence
- Scanning and copying
- Calendar management
- Client engagement
- Supply tracking
- Database administration
- Correspondence writing
- Telephone etiquette
- Records retrieval
- Filing management
- Basic accounting
- Database entry
- File maintenance
- Administrative tasks
- Prioritization
- Editing and proofreading
- Multitasking Abilities
- Microsoft Office Suite
- Audit compliance
- Medical record keeping
- HEDIS reporting
- Audit preparation
- Basic audit principles
- Microsoft Excel proficiency
- Self motivation
- Compliance enhancement
- Compliance oversight
Certification
- Certified Notary Public
- Driver's License
- CPR Certification, 12/01/26
Languages
English
Additional Information - Authorized To Work
US for any employer
Timeline
Mental Health Assistant (MHA)
Centurion Health
03.2024 - Current
HEDIS Manager
Healthflo Medical Clinics
01.2023 - 03.2024
Front Desk/Referral Coordinator
Access Health care
01.2020 - 04.2022
Home Based Business Owner
WillowBrie Naturals Soap Company
12.2018 - 08.2021
Case management Specialist
Salvation Army
11.2011 - 02.2013
Staff Distance Learning/Graduate Coordinator
Saint Leo University
12.2006 - 06.2009
Office Manager
Sylvan Grove
01.2002 - 12.2003
Medical Reception and Back Office assistant
Comprehensive Pain Management
02.2000 - 01.2002
Admitting and Finance Clerk II
Doctors West Hospital
01.1992 - 01.1994
Pharmacy Assistant
Rite Aide
06.1989 - 12.1991
Medical Records Clerk
Maricopa Medical Center
01.1986 - 01.1988
Stand in for Back office assistant
Dr.Joseph Buxer OB-GYN
01.1983 - 01.1986
Bachelors in Criminal Justice - Criminalistics
Saint Leo University