Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Fusilier

Beaumont,TX

Summary

Driven by a strong work ethic and integrity, I excelled at Continuum by enhancing customer loyalty through empathetic service, achieving notable satisfaction levels. As a Sales Associate Team Leader at Harbor Freight, I spearheaded team training, significantly boosting sales. Skilled in cash handling and customer relations, my approach consistently delivers results beyond expectations.

Overview

14
14
years of professional experience

Work History

Cashier

FastLane Convenience Stores
Beaumont, TX
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Continuum
New Iberia, LA
02.2022 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales Associate Team Leader

Harbor Freight
New Iberia, LA
12.2017 - 10.2020
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.

Home Health Caregiver

Rescare Homecare
New Iberia, LA
04.2011 - 09.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Transported clients for medical and personal outings.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.

Education

High School Diploma - Computers

New Iberia Senior High
New Iberia, LA
05.2007

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Customer service excellence
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Reliability and punctuality
  • Money Handling
  • Product Scanning

Timeline

Cashier

FastLane Convenience Stores
08.2024 - Current

Customer Service Representative

Continuum
02.2022 - 05.2024

Sales Associate Team Leader

Harbor Freight
12.2017 - 10.2020

Home Health Caregiver

Rescare Homecare
04.2011 - 09.2016

High School Diploma - Computers

New Iberia Senior High
Kimberly Fusilier
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