Kimberly Gadd
New Albany,IN
Summary
Accomplished Billing Specialist/Office Manager with a proven track record at Medical Billing Group, LLC, enhancing billing accuracy and compliance. Expert in insurance verification and fostering customer service excellence. Achieved significant reductions in billing discrepancies and streamlined processes for improved cash flow. Skilled in HIPAA compliance and mentoring, demonstrating a commitment to operational excellence and team development.
Overview
41
41
years of professional experience
Work History
Billing Specialist/Office Manager
Medical Billing Group, LLC
10.2000 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Billing Specialist/Medical Office Manager
Prospect Pediatrics
05.1983 - 12.1999
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Completed bi-weekly payroll for 15+ employees.
Education
Certified Medical Assistant - Medical
Jefferson Community & Technical College
Louisville, KYSkills
- Insurance Verification
- Invoice Processing
- Claims Processing
- HIPAA Compliance
- Denial Management
- Medical coding knowledge
- Month-end closing procedures
- Collections
- Accounts receivable management
- Billing systems and software
- Paperwork and documentation
- Customer Account Management
- Customer Engagement
Timeline
Billing Specialist/Office Manager
Medical Billing Group, LLC
10.2000 - Current
Billing Specialist/Medical Office Manager
Prospect Pediatrics
05.1983 - 12.1999
Certified Medical Assistant - Medical
Jefferson Community & Technical College
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