Kimberly Gagne
Pensacola,FL
Summary
Accomplished Mortgage Processing Manager with a proven track record at Renasant Bank, enhancing loan processing efficiency and compliance through expert documentation review and process improvement strategies. Skilled in fostering relationships and quality control, I significantly reduced loan approval times. My adaptability and strong communication skills have consistently driven team success and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Mortgage Processing Manager
Renasant Bank
06.2014 - Current
- Monitored industry trends and adapted company policies as needed to maintain competitiveness in the market.
- Organized weekly meetings with employees to discuss progress on current projects as well as any challenges faced during their work week.
- Streamlined document management processes, reducing paperwork and increasing overall organizational efficiency.
- Continuously evaluated and updated department policies to ensure efficient mortgage processing, compliance with regulations, and industry best practices.
- Reduced loan approval times by maintaining strong relationships with underwriters, appraisers, and other industry professionals.
- Increased loan processing efficiency by streamlining workflow and implementing time-saving strategies.
- Managed a high-volume pipeline of loans while maintaining strict attention to detail and prioritizing tasks effectively.
- Contributed to a positive work environment by encouraging open communication among team members leading towards better results.
- Managed a team of mortgage processors, ensuring accuracy and timeliness in all stages of the loan process.
- Implemented quality control measures to minimize errors and ensure compliance with regulatory guidelines.
- Mentored junior processors through hands-on guidance which further developed their skills in handling complex loans.
- Served as a liaison between mortgage processing team and other departments, fostering collaboration to achieve company goals.
Senior Mortgage Processor
Aliant Bank
05.2011 - 06.2014
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Developed strong relationships with realtors, title companies, and other industry professionals to facilitate smooth transactions.
- Ensured compliance with federal and state regulations by conducting thorough reviews of loan documents.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Improved team productivity through effective communication and collaboration among colleagues.
- Mitigated risks associated with lending decisions by diligently verifying income, assets, and credit history information provided by applicants.
- Facilitated seamless transitions from application submission to final approval stages with keen attention to detail throughout the process.
Senior Mortgage Loan Processor
Hometown Lending
05.2010 - 05.2011
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
Mortgage Loan Officer Assistant
Countrywide Home Loans
11.2004 - 05.2010
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
- Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.
Mortgage Loan Officer Assistant
North American Mortgage
06.2000 - 11.2004
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
Education
High School Diploma -
David Hale Fanning Trade High School
Worcester, MA05.1989
Skills
- Documentation Review Competence
- Process improvement strategies
- Quality control measures
- Underwriting knowledge
- Loan Origination Systems Familiarity
- Relationship Building Abilities
- Mortgage Regulations Proficiency
- Customer Service
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Excellent Communication
- Organizational Skills
- Reliability
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
Timeline
Mortgage Processing Manager
Renasant Bank
06.2014 - Current
Senior Mortgage Processor
Aliant Bank
05.2011 - 06.2014
Senior Mortgage Loan Processor
Hometown Lending
05.2010 - 05.2011
Mortgage Loan Officer Assistant
Countrywide Home Loans
11.2004 - 05.2010
Mortgage Loan Officer Assistant
North American Mortgage
06.2000 - 11.2004
High School Diploma -
David Hale Fanning Trade High School
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