Kimberly Gaines
Richmond,VA
Summary
Credentialed CCMA experienced in delivering compassionate patient care within clinical environments. Developed strong rapport with patients through effective assessments and clinical skills, contributing to high-quality care for diverse populations. Managed patient intake and insurance verification while maintaining electronic health records in compliance with HIPAA regulations, demonstrating organizational skills and adaptability in various healthcare settings.
Overview
1
1
Certification
1
1
year of post-secondary education
21
21
years of professional experience
Work History
Certified Medical Assistant-Floater
Premier Healthcare Associates
Henrico, VA
10.2025 - Current
- Recorded vital signs and updated electronic health records for Premier Healthcare Associates patients.
- Managed patient intake and verified insurance information at Premier Healthcare Associates.
- Prepared exam rooms and sterilized medical equipment for clinical visits.
Certified Medical Assistant/Clinical Coordinator
CareNow Urgent Care/HCA
Richmond, VA
06.2025 - 10.2025
- Ordered medications and supplies to maintain operational readiness
- Assisted during supply shortages to ensure continuous patient care
- Conducted quality control testing on machines and PCOTS to ensure functionality
- Completed Complyos monthly to uphold compliance standards.
Certified Medical Assistant
Vascular Surgery Associates
Mechanicsville, VA
08.2023 - 06.2025
- Administered wound care and changed dressings to promote healing and prevent infection.
- Assisted physicians in patient care by removing sutures and staples to facilitate recovery.
- Reviewed and processed authorization requests for various vascular procedures.
Orthopedic Technician
US Military Treatment Facilities under DHA
Fort Gregg-Adams, VA
01.2023 - 08.2023
- Assisted surgeons during orthopedic procedures in a clinical setting
- Performed fittings for orthopedic braces and foot inserts in a clinical environment
- Scheduled follow-up appointments for patients to ensure patient treatment continuity
- Coordinated follow-up appointments to maintain patient treatment continuity and assess recovery progress
- Explained various orthopedic procedures to patients, enhancing understanding and compliance
- Maintained inventory of supplies and organized clinical workspace
Certified Clinical Medical Assistant (CCMA)
RGA
Richmond, VA
01.2022 - 06.2023
- Scheduled patient appointments for EGD and colonoscopy procedures and communicated results through patient letters.
- Handled incoming patient calls, managed appointment scheduling, restocked examination rooms, and assisted physicians with anal scope procedures.
- Assisted RGA providers with rooming patients and collected vital signs.
- Scheduled patient appointments for medical procedures. for EGD and Colonoscopy, and write letters for results for EGD and Colonoscopy.
- Handled incoming phone calls from patients., make appointments, and stock rooms. Assist physicians with anal scopes and other examinations.
Deputy Sheriff
County of Henrico
Henrico County, VA
11.2021 - 11.2022
- Responded to emergency calls, securing active incident scenes to protect public safety and facilitate incident resolution.
- Patrolled Henrico County neighborhoods, enforcing state and local laws to promote community safety.
- Ensured safety and security for inmates and staff by accounting for all inmates and coordinating court and appointment schedules.
- Delivered legal documents to ensure compliance with court orders.
Certified Medical Assistant
Tuckahoe Orthopaedics Associates, Ltd
Richmond, VA
04.2020 - 11.2021
- Triage patients and escort them to examination rooms. Performed casting or splitting procedures per physician instructions. Removed sutures or staples to facilitate patient recovery. Gathered and organized medical records for patient consultations. Made MRI or CT appointments. Clarified procedures to patients and coordinated surgery scheduling.
- Assisted surgeons with sterile supplies and procedure room setup.
- Recorded vital signs, histories, and medication updates in clinical charts.
- Triage patients and escorted them to examination rooms. Performed casting or splitting procedures according to physician instructions. Removed sutures or staples to facilitate patient recovery.
PCC/CCMA
Visiting Physician Association
Richmond, VA
01.2017 - 03.2019
- 7229 Forest Improved patient outcomes through value-added services.
- Ave Ste 111 Highland Bldg B, VA. Advised patients and families on care procedures and resources.
- 01/2017 - Current Developed and maintained quality care systems and standards, enhancing medical protocols and guidelines for improved patient care.
- Coordinated with customers, management, and internal departments to resolve diverse issues, ensuring seamless operations.
- Evaluated nursing notes to confirm the accuracy of the described care provided and patient responses.
- Established a robust network of community referral sources.
- Liaised with other pharmacies to eliminate opioid abuse issues.
CCMA/Ortho Tech
Ortho Virginia
Richmond, VA
08.2011 - 01.2017
- Richmond, VA Applied a wide range of casting and traction techniques in accordance with CCMA/Ortho Tech with established practices and physician's instructions.
- 08/2011 - 01/2017 Managed surgical table equipment to ensure proper setup during procedures.
- Maintained smooth operations by coordinating with customers and internal departments. smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Evaluated nursing notes to confirm the accuracy of the described care provided and patient responses.
- Assisted physicians during examinations and treatments with instruments, injections, and suture removal, facilitating patient care.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Captured high-quality images for referring physicians to support accurate diagnosis and treatment planning.
Front Office Coordinator/Ortho Tech
Ortho On Call/Advanced Orthopedic
Richmond, VA
05.2009 - 08.2011
- Organized and maintained office environment to ensure efficiency and professionalism.
- Educated clients, patients and customers on Orthopaedic through oral communication and self-created handouts.
- 05/2009 - 08/2011 Provided education to clients and patients on orthopedic topics through clear oral communication and informative handouts.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Trained 1-3 new employees each quarter in procedures and policies in order to maximize team performance.
- Built and maintained effective relationships with peers and upper management.
- Trained 1-3 new employees each quarter on procedures and policies in order to maximize team performance.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Recorded daily shipping and receiving orders in a database for tracking.
Deputy Sheriff/CCMA
Richmond City Sheriffs Department
Richmond, VA
02.2006 - 05.2009
- Deputy Sheriff/CCMA Provided public safety monitoring and oversight to ensure consistent security.
- Increased inmate safety by closely monitoring all activity on jail premises for 12-24 hours, including inmate behavior and hazards.
- Drafted over 10-20 incident reports detailing criminal activity, civil
- Monitored all activity on jail premises for 12-24 hours, enhancing inmate safety by identifying and addressing potential hazards.
- Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
- Provided staffing coverage during absences to maintain operational efficiency.
- Worked as part of a team to ensure proper care of body mechanics and safety for the patient.
Education
Certified Medical Assistant - Certified Medical Assistant
National Healthcare Associates
Leakwood , KS 10.2012 - 10.2013
High School Diploma -
Thomas Jefferson High School
Richmond, VASkills
- Patient care
- Vital Signs (10 years)
- Injections
- Phlebotomy skills
- Triage skills
- EMR systems
- Electronic health records
- Medical records
- Medical scheduling
- Allscripts (5 years)
- Epic
- Caregiving
- Laboratory skills
- Insurance verification
- HIPAA compliance
- Medical terminology
- Computer proficiency
- Hospital experience
- CPR certification
- Venipuncture skills
Personal Information
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Certified Medical Assistant, EMT Certification, Certified Medical Assistant (AAMA) January 2014 to January 2026, NHA, BLS Certification, CPR Certification
Timeline
Certified Medical Assistant-Floater
Premier Healthcare Associates
10.2025 - Current
Certified Medical Assistant/Clinical Coordinator
CareNow Urgent Care/HCA
06.2025 - 10.2025
Certified Medical Assistant
Vascular Surgery Associates
08.2023 - 06.2025
Orthopedic Technician
US Military Treatment Facilities under DHA
01.2023 - 08.2023
Certified Clinical Medical Assistant (CCMA)
RGA
01.2022 - 06.2023
Deputy Sheriff
County of Henrico
11.2021 - 11.2022
Certified Medical Assistant
Tuckahoe Orthopaedics Associates, Ltd
04.2020 - 11.2021
PCC/CCMA
Visiting Physician Association
01.2017 - 03.2019
Certified Medical Assistant - Certified Medical Assistant
National Healthcare Associates
10.2012 - 10.2013
CCMA/Ortho Tech
Ortho Virginia
08.2011 - 01.2017
Front Office Coordinator/Ortho Tech
Ortho On Call/Advanced Orthopedic
05.2009 - 08.2011
Deputy Sheriff/CCMA
Richmond City Sheriffs Department
02.2006 - 05.2009
High School Diploma -
Thomas Jefferson High School