Kimberly Galarza
Sun prairie,WI
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
24
24
years of professional experience
Work History
Patient Scheduling Specialist
UW Health Clinic- Sun Prairie
04.2022 - 11.2023
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using EPIC Software
- Relayed messages from patients to nurses and doctors using EPIC software
- Acted as first point of contact and set appointments for prospective clients.
Office Manager
Sorge CPA
01.2020 - 04.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Center Director
The Learning Experience
11.2018 - 12.2019
- Kept facility in compliance with all applicable standards and laws.
- Cultivated and strengthened relationships with children and families.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Managed yearly budget for labor, supplies and building costs.
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
Assistant Director
Kind and Joyful Childcare
04.2016 - 11.2018
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Director
Kings Kids Academy
01.2013 - 01.2016
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Activities Director
Lakeland Camping Resort
01.2009 - 01.2013
- I planned activities for campers from ages 5 years up to seniors
- I planned crafts, games, entertainment all based around themed weekends
- I was responsible for buying and tracking all supplies
- I was responsible for printing weekly newsletters to inform campers of upcoming events and activities
Site Supervisor
Wisconsin Youth Company
01.2009 - 01.2013
- Developed work schedules for team members to maximize shift coverage.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
Front Office Manager
Mobile Home Stuff Store
01.2004 - 01.2009
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Manager
Beloit College-Help Yourself Programs
01.2000 - 01.2004
- I was responsible for running all aspects of the main office
- I answered phones, booked trip itinerary for staff, and kept track of schedules and appointments for the 3 staff in the office
- I was responsible for fund raising events such as Spring Multicultural Fair, the summer silent auction and staff car wash
- I maintained the Skyward program and kept all student grades and other important information updated
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate Degree With High Honors - early childhood education
Madison College
technical diploma - childcare services
Skills
- Professional telephone demeanor
- Data entry- Type 40 WPM
- Microsoft Office Suite
- Teamwork and collaboration
- Customer service
- Patient scheduling
Accomplishments
- Graduated college with high honors
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional
Timeline
Patient Scheduling Specialist
UW Health Clinic- Sun Prairie
04.2022 - 11.2023
Office Manager
Sorge CPA
01.2020 - 04.2022
Center Director
The Learning Experience
11.2018 - 12.2019
Assistant Director
Kind and Joyful Childcare
04.2016 - 11.2018
Assistant Director
Kings Kids Academy
01.2013 - 01.2016
Activities Director
Lakeland Camping Resort
01.2009 - 01.2013
Site Supervisor
Wisconsin Youth Company
01.2009 - 01.2013
Front Office Manager
Mobile Home Stuff Store
01.2004 - 01.2009
Office Manager
Beloit College-Help Yourself Programs
01.2000 - 01.2004
technical diploma - childcare services
Associate Degree With High Honors - early childhood education
Madison College
Similar Profiles
Traci SchultzTraci Schultz
CMA at UW Health Roscoe ClinicCMA at UW Health Roscoe Clinic
Julie VaughanJulie Vaughan
Registered Nurse at Immediate Care Clinic - UW HealthRegistered Nurse at Immediate Care Clinic - UW Health
MARIE KURSCHNERMARIE KURSCHNER
Specialty Care Registered Nurse at UW Health - Advanced Pelvic Surgery ClinicSpecialty Care Registered Nurse at UW Health - Advanced Pelvic Surgery Clinic