Kimberly Galaviz
Phoenix,AZ
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
14
14
Certification
Work History
Dispatch/ Controller Supervisor
Keolis North America-Valley Metro
02.2024 - Current
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands to cover over 400 runs daily.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Trained and guided new team members to apply best practices and comply with protocols and regulations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
Logistics/Project Manager
Precision Heavy Haul
10.2022 - 11.2023
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Facilitated clear lines of communication throughout the organization regarding logistics processes, fostering a collaborative working environment.
- Reduced shipping costs for the company through careful route planning and carrier negotiations.
- Streamlined supply chain operations by implementing efficient project management methodologies and techniques.
- Coordinated international shipments with customs brokers and freight forwarders, ensuring compliance with import/export regulations.
- Negotiated favorable contracts with carriers, securing competitive rates and reliable services for the organization.
- Assessed risks associated with logistics projects, developing contingency plans to mitigate potential issues effectively.
- Implemented continuous improvement initiatives, driving process improvements in various aspects of logistics operations.
- Spearheaded cost-saving initiatives, resulting in significant savings on operational expenses without compromising quality or service levels.
- Managed cross-functional teams to ensure seamless execution of logistics projects from inception to completion.
- Optimized inventory levels through accurate forecasting and demand analysis, reducing stockouts and excess inventory holding costs.
- Maximized transportation capacity utilization, resulting in reduced transportation expenses.
- Enhanced customer satisfaction by ensuring timely delivery of products and proactive communication with clients.
- Boosted order fulfillment rate by identifying inefficiencies within the order processing system and implementing corrective actions accordingly.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed shipping and receiving of wide range of products daily.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted, and managed vendors needed to accomplish project goals.
- Verified the quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Managed multiple projects at once, collaborating with 40 specialized drivers,
- Managed projects across multiple cities, states, towns, and county lines, along with utility and law enforcement agencies.
Operations Manager, Transportation
Hogan Transportation
05.2022 - 07.2022
- Determined optimal modes and routing for materials to customer locations and facilities.
- Resolved maintenance and repair issues for vehicles and equipment efficiently.
- Identified travel routes that were compliant with traffic laws and bulk cargo regulations.
- Formulated processes that reduced downtime and financial loss for support groups.
- Established effective communication among unit staff and leadership, minimizing miscommunications.
- Optimized compliance with state and federal regulations for goods shipments.
- Spearheaded training programs for appraisals of new components to enhance skills.
- Coordinated the dispatching of 60 drivers to meet daily delivery requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
AZ Operations Manager
American Furniture Warehouse Co
12.2013 - 05.2022
- Drove process improvements and implemented technical solutions to enhance operational efficiency.
- Supervised 170+ drivers and operations team, conducted performance reviews, and enforced company policies.
- Acting Director of Transportation-300+ employees
- Planned and scheduled daily and weekly routes for shipments from production to end-user.
- Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
- Liaised with management to optimize product flow across operations.
- Cross-trained existing employees to maximize team agility and performance.
- Reviewed outbound and pickup routes, ensuring maximum customer satisfaction.
- Controlled costs to keep business operating within budget and increase profits.
- Leveraged Qualcomm system for monitoring driver performance and trip reporting.
- Developed and maintained relationships with customers and suppliers through account development.
- Coordinated with operators to increase unloaded miles and decrease empty miles by 15%.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Conducted research on shipping errors, packaging mistakes, and route optimization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
Education
Bachelor of Arts - Operations And Supply Chain Management
Southern New Hampshire University
Hooksett, NH05-2025
Trucking - Class A, Double/Triples Endorsements
Advance School of Trucking
Riverside, CA03-2013
High School Diploma -
Peoria High School
Peoria05-2003
Skills
- Audit management
- Data tracking
- Attention to detail
- Organizational skills
- Problem-solving
- Multitasking Abilities
- Analytical thinking
- Teamwork and collaboration
- Time management
- Reporting oversight
- AS400
- Omnitracs
- Lytx
- McLeod
- DayForce
- Prophesy
- Fleet Care
- Fleet Net
- Fleet Locate/Spireon
- OnFleet
- DAT Load Board
- TruckStop
- ProTransport
- UKG
- Task prioritization
- Problem-solving abilities
- Payroll processing
- Staff management
- Bookkeeping
- Budget preparation
- Accounts receivable management
- AP/AR invoicing
- Financial statement review
- Risk management
- Expense control
- Financial management
- Processing payments
- Pricing and costing
- Project management
- Negotiation
- Policy planning
- Trend analysis
- Payment disbursement
Certification
Active Listening
10 Habits of Effective Communicators
Answering Tough Questions: A Leader
10 Habits of Great Decision Makers
Construction Management
ADP Entry Level/ PR Specialist
HRCI HR Associate
Negotiation Master Class
SAP: Supply Chain Logistics & Transportation Management
OSHA Safety: PPE Management
Microsoft Excel for Finance, Accounting, and Financial Analysis
HR Analytics using MS Excel for HR Management
DOT Compliance and Risk Management
Project Management Professional
Timeline
Dispatch/ Controller Supervisor
Keolis North America-Valley Metro
02.2024 - Current
Logistics/Project Manager
Precision Heavy Haul
10.2022 - 11.2023
Operations Manager, Transportation
Hogan Transportation
05.2022 - 07.2022
AZ Operations Manager
American Furniture Warehouse Co
12.2013 - 05.2022
Bachelor of Arts - Operations And Supply Chain Management
Southern New Hampshire University
Trucking - Class A, Double/Triples Endorsements
Advance School of Trucking
High School Diploma -
Peoria High School
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