Hi, I’m
Kimberly Galvez
Communications Manager
Paramount,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
years of professional experience
Work History
The Regan Group
Customer Service Manager
04.2020 - Current
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
AT&T
Account Manager
10.2020 - 04.2021
Job overview
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
T-Mobile
Sales Representative Manager
03.2018 - 10.2020
Job overview
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustai nability and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
California State University - Long Beach, Long Beach, CA
from Communication Studies
05.2020
Skills
- Sales Expertise
- Interdepartmental Collaboration
- Staff Training
- Customer Service
- Staff Management
- Conflict Resolution Techniques
- Personnel Training and Development
- Process Improvement
- Client Relations and Retention
- Time Management
- Effective Workflow Management
- Continuous Improvements
- Coaching and Training
- Verbal and Written Communication
- Logistics Policies and Procedures
- Issue Resolution
- Exceptional Interpersonal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
AT&T
10.2020 - 04.2021
Customer Service Manager
The Regan Group
04.2020 - Current
Sales Representative Manager
T-Mobile
03.2018 - 10.2020
California State University - Long Beach
from Communication Studies
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