Kimberly Gamboa

Admissions, discharges and transfers

• Enter accurate disposition of patient requiring admission, transfer or discharge per unit time guidelines.
• Request medical records, films, or other medical record information from other facilities. Collects and prepares patient data necessary to support interfacility transfer.

Customer service and communication

• Greet and makes welcome a variety of customers by the telephone and in person.
• Obtain information from visitors/callers, directs as appropriate or takes complete and accurate messages.
• Use scripts as appropriate including answering phones, transferring calls and service recovery.
• Coordinate with physicians and departments team members via paging system or phones.
• Assist in directing others during crisis interventions (codes, disasters, etc.).
• Data entry and inquiry.
• Accurately enters orders in electronic information systems
• Retrieve diagnostic study, lab results.

Medical records management

• Obtain chart inserts for admissions and maintains charts, insuring additional forms are available and placed in charts.
• Assist team members in locating patient data information.

Department efficiency and effectiveness

• Orders supplies, forms and equipment, maintain stock.
• Manage equipment through proper operation, obtaining supplies, troubleshooting and calling for maintenance (e.g. fax, copier, printer, tube system, phone systems, and intercom.)

• Assisted patients in filling out check-in and payment paperwork.
• Used Software to schedule appointments.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Reviewed daily care slips for doctors.
• Multi phone system handling.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Transcribed phone messages and relayed to appropriate personnel.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Monitored office supplies by checking inventory and placing orders.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Kept accounts in balance and ran daily reports to verify totals.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Managed multi-line phone system and pleasantly greeted patients.
• Supported office staff and operational requirements with administrative tasks.