Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Gapsky

Akron

Summary

Dynamic professional with a strong customer service focus and proven problem-solving abilities. Successfully improved client satisfaction through effective service planning and coordination, while managing technician teams to ensure timely, high-quality service delivery. Recognized for building lasting relationships that drive repeat business and loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

Lexus of North Hills
04.2019 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.

Bank Teller

PNC Bank
03.2018 - 02.2019
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Service Coordinator

Lexus of North Hills
08.2014 - 12.2017
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.

Education

High School Diploma -

Shaler Area High School
Pittsburgh, PA
06-2005

Skills

  • Customer service focus
  • Service planning
  • Schedule coordination
  • Employee relations
  • Problem-solving
  • Reliable and responsible
  • Multitasking and organization

Certification

Lexus Master Certified

Timeline

Assistant Service Manager

Lexus of North Hills
04.2019 - Current

Bank Teller

PNC Bank
03.2018 - 02.2019

Service Coordinator

Lexus of North Hills
08.2014 - 12.2017

High School Diploma -

Shaler Area High School

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