Summary
Overview
Work History
Education
References
Timeline
Generic

Kimberly Garcia

Tacoma,WA

Summary

Demonstrates the ability to complete tasks accurately despite interruptions and competing demands. Talented DT, highly knowledgeable in chronic and acute diseases affecting renal functions. Successful in working as part of interdisciplinary team to achieve care and outcome goals when building relationships with patients and care team.

Overview

14
14
years of professional experience

Work History

Acute CCHT

Northwest Kidney Centers
Seattle, WA
05.2023 - Current
  • Successfully providing hemodialysis within 8 hospitals located in the Greater Seattle area- UW Valley, UW Harborview, UW Northwest, Swedish Cherry Hill, Swedish Issaquah, Swedish Edmonds, Evergreen Medical Center, and Overlake Medical Center.

Modality Educator- Region 1

DaVita
Lakewood, WA
08.2022 - 05.2023
  • Overseeing Transitional Care Program within 9 clinics
  • Patient education- modality choice
  • Data monitoring, track trends, and report key metrics and key drivers in decisions
  • Coordinate meetings with care teams
  • Weekly progress reporting
  • Project management coordinating patient experience with care team

CCHT- Chronic Outpatient

DaVita
Parkland, WA
01.2016 - 05.2023
  • Performed lab tests and communicated results.
  • Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
  • Maintained the safety, respect and dignity of residents.
  • Maintained patient privacy and confidential patient information.
  • Dialysis machine set up / safety inspection pass
  • Accurately documented all elements of data collection, treatments, medications, discharge instructions and follow-up care.
  • Jumped in to fill gaps for on call rotation when necessary.

Team Lead Manager

Community Health Care
Tacoma, WA
02.2020 - 03.2021
  • Supported and mentored front desk team members to promote collaboration and improve collective expertise.
  • Adhered strictly to rules and regulations per company policy and procedures.
  • Reviewed medical records to meet insurance company requirements.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Patient advocate; handled patient complaints.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Call Center Supervisor

AmeriCall Intl Inc.
Tacoma, WA
03.2010 - 06.2013
  • Supervised / received direct reports from over 30 agents
  • Managed after hours lines, scheduled projects, call overflow, services / call redundancy systems.
  • Integrated web-based appointment scheduling
  • Built and maintained effective relationships with peers and upper management.
  • Guaranteed positive customer experiences and resolved all customer complaints.

Education

Certificate - Hemodialysis Program

Clover Park Technical College
2015

Certificate - Phlebotomy

Clover Park Technical College
01-2015

References

Jutta Martinez- DaVita Acute CCHT 

253-240-5454

Elisha Knight - Fresenius Kidney Care RN

253-320-6314

Sherri Leonard- DaVita AA

253-355-8358

Timeline

Acute CCHT

Northwest Kidney Centers
05.2023 - Current

Modality Educator- Region 1

DaVita
08.2022 - 05.2023

Team Lead Manager

Community Health Care
02.2020 - 03.2021

CCHT- Chronic Outpatient

DaVita
01.2016 - 05.2023

Call Center Supervisor

AmeriCall Intl Inc.
03.2010 - 06.2013

Certificate - Hemodialysis Program

Clover Park Technical College

Certificate - Phlebotomy

Clover Park Technical College

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Kimberly Garcia