Kimberly Garcia
Silver Spring,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure Lead Concierge position. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Photographer
Lifetouch School Photography
2023.09 - Current
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Patient Registration Representative
Holy Cross Hospital - Holy Cross Hospital
2022.02 - 2023.09
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
In House Patient Transport
Holy Cross Hospital - Holy Cross Hospital
2021.02 - 2022.02
- Demonstrated adaptability by effectively handling a wide range of situations, including difficult patients or unexpected emergencies.
- Participated in ongoing training sessions to stay up-to-date on best practices for safe patient handling techniques.
- Warmly greeted patients and visitors and made each feel welcome.
- Provided emotional support for patients and their families during the transportation process, creating a positive experience.
Clinical Diet Technician
Holy Cross Hospital - Holy Cross Hospital
2019.10 - 2021.02
- Educated clients on proper nutrition, portion control, and food choices for weight management and overall health improvement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Ensured timely and accurate tray line assembly for optimal meal delivery to patients.
- Promoted a safe environment by adhering to strict sanitation guidelines within the food preparation area.
- Monitored food safety and sanitation standards in food service areas.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Cashier/Food Preparation Worker
Jersey Mike's Subs
2019.02 - 2019.10
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2022
Skills
- Staff Leadership
- Data Management
- Computer Proficiency
- Collaboration and Teamwork
- Exceptional communication
- Task Delegation
- Guest accommodations
- Event Planning
- Item Pickup and Delivery
- Social media networking
- Customer Service
- Project Leadership
- Time Management
- Problem-Solving
- Basic Life Support for Health Care Providers (BLS)
- Calendar and Appointment Management
- Office Management
- Microsoft Teams
- Microsoft Outlook
- Budget Administration
References
References available upon request
Certification
- Certified Basic Life SUpport Provider- CPR
Languages
Spanish
Native or Bilingual
Timeline
Photographer
Lifetouch School Photography
2023.09 - Current
Patient Registration Representative
Holy Cross Hospital - Holy Cross Hospital
2022.02 - 2023.09
In House Patient Transport
Holy Cross Hospital - Holy Cross Hospital
2021.02 - 2022.02
Clinical Diet Technician
Holy Cross Hospital - Holy Cross Hospital
2019.10 - 2021.02
Cashier/Food Preparation Worker
Jersey Mike's Subs
2019.02 - 2019.10
High School Diploma -
Montgomery Blair High School
- Certified Basic Life SUpport Provider- CPR
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