Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY GARCIA

San Antonio,TX

Summary

Focused Medical Assistant with advanced knowledge of administrative and clinical procedures. Supports efficient patient flows by keeping rooms ready, charts prepared and problems handled. Skilled in completing in-office tests and routine blood draws. Organized Back Office Medical Assistant bringing experience in medical offices. Anticipates provider needs and handles routine tasks such as supply restocking without being asked. Efficient in managing records, assisting with procedures and backing up front office staff. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 17 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

14
14
years of professional experience

Work History

Back Office Medical Assistant

Med First Medical
03.2010 - Current
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Prepared examination rooms for patients, maintaining clean and organized environment for optimal care delivery.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Supported positive teamwork within healthcare team through clear communication, active listening, and constructive feedback.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Ordered prescription refills on behalf of existing office patients.
  • Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
  • Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
  • Assisted in maintaining adequate inventory levels of medical supplies through diligent tracking and cost-effective ordering practices.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Supported practice growth with timely follow-up calls to patients, improving retention rates and overall satisfaction.
  • Improved communication between front and back office staff, enabling seamless coordination of patient care.
  • Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
  • Promoted welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
  • Contributed to development of practice policies and procedures, ensuring alignment with industry best practices.
  • Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
  • Streamlined back office operations for increased efficiency by implementing new organizational systems.
  • Contributed to ongoing quality improvement initiatives within practice by identifying opportunities for process enhancements.
  • Optimized appointment scheduling to reduce wait times and maximize physician availability.
  • Collaborated with healthcare team members to optimize patient outcomes by sharing relevant clinical data during meetings.
  • Helped nurses and doctors with patient procedures such as abscess removals, ingrown toenail removal, skin tag removal, lesion removal, ear irrigations examinations.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Verified patient insurance coverage and collected required co-payments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Measured patient spirometry.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.

Receptionist Assistant

Med First Medical
08.2018 - Current
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
  • Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
  • Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Increased accessibility to information for both clients and coworkers by developing detailed spreadsheets that organized important data clearly.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Collected co-pays, balances payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Compiled information from files and research to satisfy information requests.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted numerous visitors, vendors and interview candidates.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

CERTIFIED MEDICAL ASSISTANT CERTIFICATION - Medical Assisting

KAPLAN COLLAGE
6441 NW LOOP 410 SAN ANTONIO, TX 78238
08.2007

GED -

Highlands High School
San Antonio, TX
05.2004

Skills

  • Reception Area Maintenance
  • Maintaining cleanliness
  • Appointment Scheduling
  • Office Organization
  • Telephone systems
  • Scheduling appointments
  • Customer Service
  • Relationship Building
  • Problem-Solving
  • Performance Improvement
  • Data Entry
  • Scheduling
  • Data inputting

Timeline

Receptionist Assistant

Med First Medical
08.2018 - Current

Back Office Medical Assistant

Med First Medical
03.2010 - Current

CERTIFIED MEDICAL ASSISTANT CERTIFICATION - Medical Assisting

KAPLAN COLLAGE

GED -

Highlands High School

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KIMBERLY GARCIA