Highly efficient Executive Assistant skilled in calendar management, travel coordination, and executive reporting. Known for strong communication, time management, and problem-solving abilities that ensure smooth day-to-day operations.
Overview
35
35
years of professional experience
Work History
Customer Service Representative Supervisor
United Airlines
Los Angeles, California
10.1990 - Current
Oversaw gate operations and ensured smooth boarding procedures for on-time departures.
Resolved customer complaints with an 85% resolution rate, helping shape more effective service policies.
Conducted regular performance reviews with team members to identify areas of improvement in customer service skills.
Implemented changes in procedures or practices based on feedback from customers or management.
Executive Assistant to Chief Financial Officer
Rentech
Los Angeles, California
02.2006 - 11.2018
Processed travel expenses and reimbursements for executive team and senior management group.
Spearheaded and managed critical projects, coordinating cross-functional teams and consistently meeting project deadlines.
Demonstrated the ability to thrive in dynamic, fast-paced settings, managing high-volume workloads and adapting quickly to changing priorities.
Facilitated effective communication between executives, team members, and external stakeholders, ensuring seamless information flow and contributing to better decision-making.
Actively engaged in professional development opportunities to stay updated on industry trends, tools and best practices, ensuring continuous improvement in administrative skills.
Executive Assistant
Key Bank
Los Angeles, California
02.2000 - 11.2004
Successfully managed complex calendars for senior executives, ensuring punctuality for all meetings and appointments while accommodating last-minute changes.
Identified and implemented cost-saving opportunities, resulting in a significant reduction in office expenses.
Improved meeting efficiency by implementing agendas, meeting minutes, and follow-up action items, resulting in shorter, more focused meetings.
Maintained a high level of confidentiality in handling sensitive information, ensuring data security and compliance with privacy regulations.
Education
No Degree - Business Administration And Management
Penn Valley Community College
Kansas City, MO
Skills
Microsoft Office Suite
Google Workspace
Confidentiality
Calendar Management
Training and Development
Strategic Support
Meeting Coordination
Event Planning
Travel Coordination
Expense Management
Project Management
Team Building
Timeline
Executive Assistant to Chief Financial Officer
Rentech
02.2006 - 11.2018
Executive Assistant
Key Bank
02.2000 - 11.2004
Customer Service Representative Supervisor
United Airlines
10.1990 - Current
No Degree - Business Administration And Management