Kimberly Garrett
Fort Myers,FL
Summary
Mission-driven and resilient leader known for building high-performing teams, transforming human capital systems, and delivering people-first strategies that drive measurable impact. Recognized for bold, empathetic leadership, strategic decision-making, and a hands-on approach to empowering individuals and resolving complex organizational challenges. Experienced in leading operational change across both government and enterprise environments. A proactive architect of inclusive, adaptive, and high-impact workplace cultures-where people thrive and organizations move forward with clarity and purpose.
Overview
24
24
years of professional experience
Work History
Member Care Advocate
Suncoast Credit Union
01.2026 - Current
- Process financial transactions including deposits, withdrawals, loan payments, and transfers.
- Resolve member concerns by researching issues, offering solutions, and escalating complex matters when necessary.
- Support branch operations by balancing cash drawers, completing daily goals, and meeting service goals.
- Promoting member engagement by identifying cross-sell opportunities and referring members to the appropriate financial specialist.
- Educating members on credit union products and services such as savings account, loans, credit cards, and digital banking tools.
Member Care Advocate
Suncoast Credit Union
01.2026 - Current
- Process financial transactions including deposits, withdrawals, loan payments, and transfers.
- Resolve member concerns by researching issues, offering solutions, and escalating complex matters when necessary.
- Support branch operations by balancing cash drawers, completing daily goals, and meeting service goals.
- Promoting member engagement by identifying cross-sell opportunities and referring members to the appropriate financial specialist.
- Educating members on credit union products and services such as savings account, loans, credit cards, and digital banking tools.
Administrative Manager
Lee County Government - Board of County Commissioners
06.2017 - 03.2019
- Transformed internal operations and workforce development across multiple divisions to strengthen performance, engagement, and accountability.
- Spearheaded onboarding, training, and wellness strategies that accelerated new hire integration and improved team readiness across departments.
- Revamped vendor and contract management processes, implementing scalable systems for youth programs, mobile vendors, and facility leases.
- Secured over $4 million in federal appropriations, enhancing public infrastructure and expanding operational capacity.
- Led cross-functional teams in ADA compliance, safety, risk mitigation, and facility inspections, driving year-over-year improvements in morale and service delivery.
- Served as a strategic partner to executive leadership, aligning department needs with HR, staffing, and budget priorities.
- Developed and implemented training programs for staff to improve service delivery standards.
- Oversaw compliance with government regulations, ensuring adherence across all administrative functions.
Human Resources Supervisor
Lee County Government - Board of County Commissioners
09.2012 - 06.2017
- Process financial transactions including deposits, withdrawals, loan payments, and transfers.
- Resolve member concerns by researching issues, offering solutions, and escalating complex matters when necessary.
- Support branch operations by balancing cash drawers, completing daily goals, and meeting service goals.
- Promoting member engagement by identifying cross-sell opportunities and referring members to the appropriate financial specialist.
- Educating members on credit union products and services such as savings account, loans, credit cards, and digital banking tools.
Benefits Administrator
Metro Government of Nashville & Davidson County
11.2002 - 08.2012
- Commanded a $14 million benefits program, overseeing a call center and employee services hub during a critical period of growth and transformation.
- Designed and launched a countywide Health Reimbursement Arrangement (HRA) plan for 13,000 employees, successfully shifting 41% of the population to cost-effective healthcare models within the first year.
- Developed and delivered over 154 employee education sessions focused on return-to-work protocols, disability management, and benefits optimization.
- Managed vendor and third-party administrator relationships, ensuring alignment with performance targets, regulatory compliance, and a positive employee experience.
- Built and led a high-performing team of eight Benefit Specialists, fostering accountability, mission-driven focus, and client service excellence.
Education
Bachelor of Science - Education
Tennessee State University
Nashville, TennesseeSkills
- Strategic Talent Acquisition
- Organizational Development
- Benefits Strategy & Wellness
- Vendor & Contract Management
- Employee Engagement
- Project Management
- Public Sector Consulting
- Ticketing System (SaaS)
- Succession Planning
- HR Transformation
- Change Leadership
- Staff Development
- HRIS
- NeoGov
- Kronos
- PDS
- Microsoft 365
- Zoom
- Google Suite
- Learning Management Systems
- Cartegraph
Affiliations
- The Girl Friends, Inc., (Miami Chapter)
- BLACC (Employee Resource Group)
- LATIN (Employee Resource Group)
Timeline
Member Care Advocate
Suncoast Credit Union
01.2026 - Current
Member Care Advocate
Suncoast Credit Union
01.2026 - Current
Administrative Manager
Lee County Government - Board of County Commissioners
06.2017 - 03.2019
Human Resources Supervisor
Lee County Government - Board of County Commissioners
09.2012 - 06.2017
Benefits Administrator
Metro Government of Nashville & Davidson County
11.2002 - 08.2012
Bachelor of Science - Education
Tennessee State University