Kimberly Garza
San Antonio,TX
Summary
Customer-oriented Pharmacy Technician bringing 12 years of experience and strong background in Retail/ Compounding pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
17
17
years of professional experience
Work History
Lead Certified Pharmacy Technician
HEB Compounding Pharmacy
06.2016 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs..
- Non-sterile Compounding
- Customer Service & Answering Phones.
- Took new none control prescriptions over phone.
- Employee Training
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 13 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles in RxEVO to include current information such as medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
HEB Grocery Store
11.2011 - 06.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Cashier
HEB Grocery Store
02.2007 - 11.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Was also crossed trained in the following departments: Floral, Business Center & Shelf Edge
Education
No Degree - Computer Science
Texas A&M University - Kingsville
Kingsville, TXCertificate - Pharmacy Technician
Kaplan College - San Antonio, TX
San Antonio, TX02.2012
High School Diploma -
Premont High School
Premont, TX05.2004
Skills
- HIPAA
- Customer Service
- Certified Immunizer
- Accepting New Prescriptions Via Phone
- Team Collaboration
- Insurance Billing
- Manual and Automated Medication Dispensing
- Pharmacy and Customer Records Management
- Drug Storage Procedures
- Aseptic Techniques
- Use of Word Document, Excel, PowerPoint,
- Inventory Management
- Workflow Optimization
- New Hire Onboarding
- Insurance Verification
- Updating Medication Histories
- Staff Development
- Advanced Math Skills
- Report Preparation
- Problem-Solving Skills
- Team Work
- Invoice Management
Timeline
Lead Certified Pharmacy Technician
HEB Compounding Pharmacy
06.2016 - Current
Pharmacy Technician
HEB Grocery Store
11.2011 - 06.2016
Cashier
HEB Grocery Store
02.2007 - 11.2011
No Degree - Computer Science
Texas A&M University - Kingsville
Certificate - Pharmacy Technician
Kaplan College - San Antonio, TX
High School Diploma -
Premont High School
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