Kimberly Gaston
Bristol,TN
Summary
Developed in fast-paced environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Installer Service Specialist
O'Reilly Auto Parts
Johnson City, TN
03.2026 - Current
- Taking and invoicing customer orders over phone or online, ensuring accuracy and timeliness.
- Directing delivery specialists to ensure parts are picked, staged and delivered to customers in a timely manner.
- Demonstrated product knowledge through effective communication, enhancing customer experience.
- Building sales relationships with professional customers, providing superior service, and working with sales specialists and territory sales managers.
- Verifying that all merchandise is billed and/or credited promptly.
- Assisting on front/retail counters.
Assistant Manager
O'Reilly Auto Parts
Johnson City, TN
12.2025 - 03.2026
- Assist the Store Manager in leading, directing, and managing store operations.
- Monitor and improve customer service levels, especially during peak hours, and ensure team members follow proper phone protocol.
- Oversee cash handling, ensure transaction accuracy, and verify deposits; follow all company policies on work schedules, clock-in/out, and security.
- Maintain cleanliness, store appearance, and safety standards.
- Address customer complaints promptly and resolve issues to maintain satisfaction.
Visual Merchandising Specialist
Belk Department Store
Johnson City, TN
09.2024 - 05.2025
- Oversee product placement, floor sets, signage, and pricing to align with visual merchandising directives, planograms, and brand standards.
- Assist with receiving and processing inbound deliveries, ensuring product readiness for the sales floor.
- Communicate daily goals, model best practices, and support associate onboarding, training, and career development.
- Provide excellent in-store service, assist with stock replenishment, and support store recovery efforts.
- Work with omni, operations, and selling teams to ensure merchandising and operational excellence.
Retail Sales Specialist
O'Reilly Auto Parts
Johnson City, TN
04.2023 - 09.2024
- Train and supervise team members to deliver excellent service to both retail and professional customers, ensuring they meet company standards.
- Assist in processing buy-online, hub transfers, and DC add orders and follow up with customers upon shipment.
- Efficiently manage special orders and outside purchases using the electronic purchase order ledger.
- Ensure merchandise is properly invoiced before leaving the store, and maintain store presentation.
- Perform opening/closing duties, day-end procedures, bank deposits and security checks.
Education
GED -
Ogeechee Technical College
No Degree - Criminal Justice
Ogeechee Technical College
Statesboro, GASkills
- Analytical thinking skills
- Consistent professional conduct
- Effective team collaboration
- Effective communication
- Organizational skills enhancement
- Continuous learning attitude
Accomplishments
- Certificate of Appreciation-1-12 CAV. 3HBCT, 1CD
- Certificate of Appreciation- Helping Deployed Soldiers Families-Greywolf
- Certificate of Appreciation- 1-12 CAV, CHBCT,1CD
- Commander's Award For Excellence- 1st CAV First Team Family 5/2013
- The Trooper's Lady- Dedicated, Unselfish dedication to families during deployment 4/2012
- Order of the Spur- Greywolf Bridgade 8/2010
Timeline
Installer Service Specialist
O'Reilly Auto Parts
03.2026 - Current
Assistant Manager
O'Reilly Auto Parts
12.2025 - 03.2026
Visual Merchandising Specialist
Belk Department Store
09.2024 - 05.2025
Retail Sales Specialist
O'Reilly Auto Parts
04.2023 - 09.2024
GED -
Ogeechee Technical College
No Degree - Criminal Justice
Ogeechee Technical College