Kimberly Gaynair
Gardena,CA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
10
10
years of professional experience
Work History
Account Manager
DV Medical Supply
02.2022 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and proper veterinarian terms.
- Met with doctors and purchasers to introduce the company and successfully open new accounts.
- Educate customer on products on industry shortage.
- Provide excellent customer service.
- Educated clients on new products and updated account information to maintain high standards of client service.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to doctors feedback and worked with management to introduce new services.
- Managed over 100 accounts by reviewing past history and assuring they got the best service possible.
- Exceeded sales goals and market competitions through effective negotiation of product.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Expanded sales by over 300% by facilitating client satisfaction and reviving customer relations.
- Provided training and guidance to new Account Managers.
Customer Service Executive/Administrative HR Assistant
Air Gage Products
El Segundo, CA
10.2016 - 07.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
Executive Personal Assistant to COO
East West Eye Insitute
Los Angeles
11.2013 - 09.2014
- Supported business growth through strategic planning and process development.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Assisted in the opening of new locations.
- Consistantly met deadlines and insured the COO's deadlines were also met.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Worked closely with Human Resources department on onboarding new employees into the organization.
- Maintained a calendar of appointments, events and activities for the executive.
- Researched potential contacts and clients in order to expand business opportunities.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
Education
Associate of Science - Business Management
El Camino College
Gardena, Ca06.2023
Skills
- Customer Relationship Management
- Critical Thinking
- Customer Satisfaction
- Networking Skills
- Business Development and Planning
- Time Management
- Employee Mentoring
- Team Training
- Product Knowledge
- Problem Solver
- Business Development
- Inbound and Outbound Calling
- Appointment Scheduling
Volunteer Work
- 1st Vice President of Membership - PTA - 9/2018 - 9/2020
- LAUSD Official School Volunteer - 9/2015 - 9/2020
Timeline
Account Manager
DV Medical Supply
02.2022 - Current
Customer Service Executive/Administrative HR Assistant
Air Gage Products
10.2016 - 07.2019
Executive Personal Assistant to COO
East West Eye Insitute
11.2013 - 09.2014
Associate of Science - Business Management
El Camino College
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