Kimberly Gee
Buffalo,NY
Summary
Dynamic professional with a proven track record at Delaware North, excelling in customer service and data integration. Skilled in Opera software and adept at enhancing brand consistency through strategic social media management. Recognized for exceeding sales targets and fostering valuable partnerships, demonstrating strong negotiation skills and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Third Party Reservation Specialist
Delaware North
Buffalo, NY
03.2023 - Current
- Use Opera and SMS to book and modify guests' reservations.
- Provide a high level of customer service to each guest by engaging and using active listening and effective interpersonal skills.
- Monitor integrations between data systems to ensure guest reservations integrate successfully.
Social Media Manager
Ruth Oneya Illustration
Remote : Birmingham, AL
02.2018 - Current
- Manage social media platform @ruthoneya.illustrations on Instagram, TikTok and YouTube, ensuring a consistent brand voice and message.
- Boost engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonates with the target audience.
Sales & Marketing Coordinator
Courtyard and Fairfield by Marriott
Tuscaloosa, AL
04.2010 - 03.2020
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Education
Bachelor Of Science - Health Studies
The University of Alabama
Tuscaloosa, ALSkills
- Opera software
- Reservation systems
- Data integration
- Customer service
- Sales negotiation
- Social media management
- Brand consistency
- Time management
- Customer service experience
- FOSSE software
Timeline
Third Party Reservation Specialist
Delaware North
03.2023 - Current
Social Media Manager
Ruth Oneya Illustration
02.2018 - Current
Sales & Marketing Coordinator
Courtyard and Fairfield by Marriott
04.2010 - 03.2020
Bachelor Of Science - Health Studies
The University of Alabama