Kimberly Geiger
Zephyrhills,FL
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Proven ability to collaborate effectively within a team and adapt to changing needs, consistently delivering efficient and empathetic service to achieve desired outcomes. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Misdemeanor Probation Officer
Pasco County Board of County Commissioners
02.2018 - Current
- Promoted to Lead Probation Officer in May 2021
- Supervise misdemeanor probation cases as ordered by the Judge; Maintain a thoroughly documented case load of 150-300 cases while multi-tasking between appointments with defendants, phone calls and preparing documentation
- Defendants are a diverse population and can be anyone placed on misdemeanor probation or a felony charge that was amended to a misdemeanor charge
- Perform interviews with defendants after they are placed on probation to review conditions of probation ordered by the Judge with the defendant, verify personal information, provide referrals to appropriate agencies and establish goals
- Conduct monthly interviews face-to-face in the office as well as by mail to document progress on case or lack thereof
- Document defendant's activity on case to ensure they are meeting all financial obligations and continuing progress on other conditions of probations
- Report compliance or lack thereof back to the Court
- Attend violation court hearings and testify as necessary
- Communicate with attorneys for the prosecution and defense regarding probation conditions and alleged violations
Administrative Assistant - Utilities Customer Information & Services
Pasco County Board of County Commissioners
06.2017 - 02.2018
- Administrative Assistant to the Customer Service Administrator;
- Take calls for Administrator, keep Administrator's calendar and set appointments, set up interviews for open positions, assist with conducting interviews, maintain and order supplies, process payroll, arrange travel for Administrator, take minutes during meetings, plan office activities
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Word Processor
State of Florida
07.2012 - 05.2017
- Transcribe 25+ dictations regarding misdemeanor and felony cases that are referred to the State Attorney's Office
- Type recommendations for each individual case, whether charging or dismissing case
- Type arrest and search warrants as needed by local law enforcement agencies, type Motions and Orders for court as necessary, calendar court dates for pre-trial conferences, calendar call, sentencing, trials, etc
Property Management Assistant
Prudential Tropical Realty
07.2009 - 07.2012
- Research owner questions about expenses/charges, Work with tenants to handle maintenance issues, Process rental payments, Schedule appointments for agents to show rental properties
Education
Associate of Applied Science - Criminal Investigations
Everest College
Phoenix, AZ07.2010
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06.1997
Skills
- Documentation
- Case management
- Data collection
- Proficient in Written and Verbal Communication
- Proficient in Microsoft Office
- Motivational Skills
- File reviews
- Service Excellence
- Active listening
- Critical thinking
- Effective Problem Resolution
- Relationship building
- Client and Team Relationship Building
Certification
- Six Sigma Certification
- Notary Public License - Florida
Timeline
Misdemeanor Probation Officer
Pasco County Board of County Commissioners
02.2018 - Current
Administrative Assistant - Utilities Customer Information & Services
Pasco County Board of County Commissioners
06.2017 - 02.2018
Word Processor
State of Florida
07.2012 - 05.2017
Property Management Assistant
Prudential Tropical Realty
07.2009 - 07.2012
- Six Sigma Certification
- Notary Public License - Florida
Associate of Applied Science - Criminal Investigations
Everest College
High School Diploma -
Zephyrhills High School
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