Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

VICKY GHNEIM

Laurel,MD

Summary

Results-driven property manager with a background in overseeing residential properties. Demonstrated success in optimizing property operations and occupancy rates while enhancing tenant satisfaction.


Versatile professional with a diverse background and proven ability to cultivate positive professional relationships and successfully develop and execute strategic plans. Detail-oriented individual with excellent communication and leadership skills who is eager to leverage a dynamic skill set to contribute to organizational growth and success.

Overview

15
15
years of professional experience

Work History

Community (Property) Manager

WC Smith
08.2020 - Current
  • Lead the overall operation of the community, consistently exceeding goals related to customer sentiment, occupancy, retention, and NOI.
  • Develop and implement strategic plans to consistently outperform market standards in occupancy and rent growth.
  • Foster a customer-focused team that consistently delivers exceptional service to Cowork members, residents, guests, and vendors.
  • Communicate organizational objectives effectively, fostering individual and team accountability.
  • Apply effective recruitment, coaching, motivation, and development techniques to lead a highly skilled team.
  • Align team members with organizational goals, understanding and leveraging their strengths for collective success.
  • Build strong working relationships with team members, peers, leadership, and support department teams.
  • Encourage a people-driven attitude and actively support a workplace environment committed to excellence.
  • Maintain up-to-date knowledge of industry trends, competition, and market dynamics to enhance community success.
  • Demonstrate a commitment to continual learning, encouraging team members to take control of their learning and development experiences.
  • Ensure community compliance with safety, industry, and state/city/federal regulations and requirements.
  • Oversee new development or rehabilitation of a community, providing property management insight to construction teams.
  • Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Complete final move-out walk-throughs with tenants to identify required repairs.
  • Follow up on delinquent tenants and coordinated collection procedures.
  • Maintain original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduce prospective tenants to types of units available and performed tours of premises.
  • Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitor tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinate with legal counsel to resolve tenant disputes.
  • Collect and maintain careful records of rental payments and payment dates.
  • Keep properties in compliance with local, state and federal regulations.

Shipping Lead and Schedule Coordinator

Maines Paper & Food Service
09.2008 - 04.2020
  • Coordinate shipping and receiving schedule of a team of 2
  • Was part of the implementation group of new development software training
  • Communicate and resolve product quality issues/concerns to Quality Assurance team
  • Issue customer invoices and credit memos
  • Facilitate customer will calls as well as product transfers to ensure customers receive product in a timely manner
  • Consolidation of product load based on strategic cubing of pallet
  • Create detailed loading diagrams to ensure efficiency of trailer capacity and space
  • Assist management in preparation and submission of weekly payroll
  • Work with all supervisors to ensure all policies and procedures are followed
  • Assisted director with paying invoices
  • Was main point of contact for all customer order issues, high profile clientele and liaison with the management team to address concerns
  • Generate daily reports: prepared nightly selector case performance reports for director
  • Helped identify staffing and office needs including providing mentoring and coaching to staff
  • Gave direction to monitor selectors shorts and made sure they were put on the truck before dispatch
  • Document and update company policy and procedures
  • Inventory Management
  • Adjust inventory quantity and location in the system as needed
  • Take necessary action to avoid shortages to customer (reach out to vendor and/or carrier).

Part Time Manager

Shell Gas Station
01.2017 - 01.2019
  • Plan and promote the daily schedule of employees and the business
  • Ensuring gas station safety
  • Assist with payroll
  • Assist with tracking income and expenses
  • Order supplies
  • Help solve issues before they become problems.

Education

General Studies -

Howard Community College
Columbia, MD

Skills

  • Office 365 proficient; adept software competency skills
  • Strong verbal and written communication skills
  • Detail-oriented and result driven leader
  • Organizational and time management skills
  • Reliable decision-making abilities
  • Analytical Thinking
  • Multitasking Capabilities
  • Vendor Relationship Management
  • Tenant Relations Management
  • Customer Service Excellence
  • Team Leadership and Supervision
  • Project Management Proficiency
  • Compliance Monitoring

Awards

MVP February 2009 MVP March 2012 Operating Company Exemplar Award 2010 Employee of the Year 2013 Customer Service Award 2010 Customer Service Award 2014

References

Available upon request.

Timeline

Community (Property) Manager

WC Smith
08.2020 - Current

Part Time Manager

Shell Gas Station
01.2017 - 01.2019

Shipping Lead and Schedule Coordinator

Maines Paper & Food Service
09.2008 - 04.2020

General Studies -

Howard Community College

Similar Profiles

CREATE PROFILE
VICKY GHNEIM