Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Gibbs

Customer Service & Sales Leadership
Brevard,NC

Summary

Dynamic professional leader with a proven track record, excelling in customer service leadership, sales and telecom technical support.

Adept at fostering relationships and driving team performance, I leverage strong communication and project management skills to enhance operational efficiency and achieve sales goals.

Committed to delivering exceptional experiences and continuous improvement. Professional with strong background in customer service and sales and technical support.

Skilled in active listening, problem-solving, strategic planning and effective communication. Consistently delivering results through leadership, team collaboration and adaptability to changing needs.

Reliable, driven by industry experience and passion for enhancing customer experiences and exceeding performance goals.

Overview

2
2
years of post-secondary education
35
35

Years of professional leadership and exceptional team building.

Work History

Customer Experience Sales Floor Associate/Service Technician

T-Mobile
05.2019 - 06.2023
  • Contributed to the achievement of Customer Experience Center sales goals through consistent delivery of exceptional customer service and technical support.
  • Worked closely with management to implement CEC policies consistently, leading to enhanced operational efficiency.
  • Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping & sales environment.
  • Utilized effective time management strategies during peak hours, ensuring prompt attention and service excellence for each individual customer.

Senior Team Manager

Intercontinental Hotels Group
04.2009 - 06.2017
  • Coordinated cross-functional collaboration, facilitating seamless information exchange between departments for successful project completion.
  • Ensured compliance with relevant regulatory requirements across all projects while maintaining strict adherence to internal policies and procedures.
  • Promoted knowledge sharing within a Team of 20 sales representatives through workshops and seminars, fostering professional development and a high level of job satisfaction among Team members.
  • Monitored industry trends closely to identify opportunities for expansion or diversification in line with organizational goals.
  • Responsible for interviewing and hiring new team members.
  • Responsible for Performance Management

Corporate Sales and Event Coordinator

Hamby Catering & Events
03.2005 - 08.2008
  • Managed logistics for successful events, including venue selection.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
  • Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels
  • Coordinated with participating vendors during event planning.
  • Coordinated frontline service schedules and timelines for events.
  • Conferred with event staff at the event site to coordinate details.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
  • Performed face-to-face meetings to finalize contracts for services and event details.
  • Responsible for the itemized event charges for billing purposes.


Banquet & Catering Manager

Wild Dunes Resort
08.1992 - 08.2003
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled Banquet & Catering scheduling, for both on and off premise events.
  • Responsible for coordinating transportation for all in-house and off premise events simultaneously.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
  • Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
  • Enhanced event satisfaction by planning and executing exceptional catering experiences for clients.
  • Participated in industry conferences and networking events to stay current on trends within the catering sector continually.

Education

No Degree - Psychology, Physiology of The Mind & Body, Business Management, Civil & Criminal Law

Onondaga Community College, Oswego State Unv. NY
Syracuse, NY & Oswego New York
09.1988 - 06.1990

Skills

  • Inventory management
  • Effective product showcasing
  • Service excellence
  • Results driven
  • Team leadership
  • Time management
  • Customer service
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Project management
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Performance evaluations
  • Negotiation
  • Budget control
  • Key performance indicators
  • Expectation setting
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Recruiting and interviewing
  • Data analysis
  • Change management
  • Vendor management
  • Disciplinary techniques
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Employee development
  • Active listening

Timeline

Customer Experience Sales Floor Associate/Service Technician

T-Mobile
05.2019 - 06.2023

Senior Team Manager

Intercontinental Hotels Group
04.2009 - 06.2017

Corporate Sales and Event Coordinator

Hamby Catering & Events
03.2005 - 08.2008

Banquet & Catering Manager

Wild Dunes Resort
08.1992 - 08.2003

No Degree - Psychology, Physiology of The Mind & Body, Business Management, Civil & Criminal Law

Onondaga Community College, Oswego State Unv. NY
09.1988 - 06.1990

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Kimberly GibbsCustomer Service & Sales Leadership