Kimberly Gibson
Marion,OH
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Travel Agent
Evolution travel
01.2022 - Current
- Planning for customers travel needs .
- Research of pricing best and saving of vacations packages for my clients and database,pricing,planning, customer service, remote,flight planning,booking
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Bath and Body Works Sales Associate
L Brands - Ohio
10.2001 - Current
- Taking order and billing and update the cx information data based and taking phone calls of the customer
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Call specialist
StarTek/AT&T - Mansfield, OH
01.2021 - 05.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly sales targets and boost revenue.
- Mastered product knowledge to provide accurate information and recommendations to customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Teacher Assistant
MARION CITY SCHOOLS - Marion, OH
08.2018 - 06.2019
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
Cx Travel Loyalty
No Morgan Chase
12.2022 - 06.2023
- Enhanced customer loyalty by providing exceptional service and addressing concerns promptly.
- Increased retention rates through personalized interactions with customers and understanding their needs.
- Supported sales initiatives by informing customers about available rewards, promotions, and loyalty program benefits.
- Processed reward redemptions accurately, ensuring timely delivery of benefits to customers.
- Trained new Loyalty Representative hires in product knowledge, company policies, and effective communication techniques.
Education
High school diploma or GED - Basic Study
Lancaster High School - Fairfield, OH
06.1995
Skills
- Houskeeping
- Home Care
- Senior Care
- LaundryDRAFT
- Nursing
- Caregiving
- Cleaning Experience
- Meal Preparation
- Cooking
- Teaching
- Childcare
- Alzheimer's Care
- Personal Assistant Experience
- Dementia Care
- Customer service
- Sales
- Clerical experience
- Patient Care
- Residential Cleaning
- Customer service (7 years)
- Call center (Less than 1 year)
- Microsoft Excel
- Data entry
- Customer support
- Purchasing
- Typing
- Documentation review
- Microsoft Outlook
- Communication skills
- Time management
Certification
- CPR Certification
- First Aid Certification
Assessments
- Sales skills, 01/01/22, Familiar, Influencing and negotiating with customers
- Customer focus & orientation, 01/01/22, Familiar, Responding to customer situations with sensitivity
- Customer service, 01/01/22, Familiar, Identifying and resolving common customer issues
- Inside sales, 01/01/22, Completed, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Outside sales, 01/01/22, Completed, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Timeline
Cx Travel Loyalty
No Morgan Chase
12.2022 - 06.2023
Travel Agent
Evolution travel
01.2022 - Current
Call specialist
StarTek/AT&T - Mansfield, OH
01.2021 - 05.2021
Teacher Assistant
MARION CITY SCHOOLS - Marion, OH
08.2018 - 06.2019
Bath and Body Works Sales Associate
L Brands - Ohio
10.2001 - Current
High school diploma or GED - Basic Study
Lancaster High School - Fairfield, OH
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