Kimberly Gifford
Albuquerque,NM
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
La Quinta
06.2019 - 04.2023
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted yearly profits through process optimization and improved training.
Special Education Assistant
Albuquerque Public Schools
03.2015 - 11.2019
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- In absence of regular teacher, took over to lead all classroom instruction and management.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Developed professional relationships with school staff to contribute to strong learning community.
Assistant Manager
Schlotzsky's Deli
07.1999 - 11.2001
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
New Mexico State University
Las Cruces, NM05.1999
Skills
- Employee Discipline
- Loss Prevention Strategies
- Procedural Optimization
- Inventory Tracking and Management
- Customer Retention
- Performance Monitoring and Evaluation
- Budgeting and Cost Control
- Improve Performance
- Business Operations Knowledge
Timeline
Assistant General Manager
La Quinta
06.2019 - 04.2023
Special Education Assistant
Albuquerque Public Schools
03.2015 - 11.2019
Assistant Manager
Schlotzsky's Deli
07.1999 - 11.2001
Bachelor of Science - Hotel, Restaurant And Tourism Management
New Mexico State University
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