KIMBERLY GILLIAM
Tracy,CA
Summary
Reliable Clinic Support Rep with a background in the Medical, Foster Care, and HVAC field with over 10 years of experience in billing, auditing, dispatching, and managing as well as over 30 years of providing great customer service. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Dispatcher Clerk/Outbound Clerk/Forklift operator
Thyssenkrupp Supply Chain Services
Livermore, CA
04.2020 - 03.2023
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in computer system to keep records current and accurate
- Managed daily delivery and work schedules to maximize coverage
- Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs
- Supervised driver dispatching, route planning, and vehicle tracking for over 12 drivers
- Worked closely with transportation supervisor to dispatch and assign loads
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues
- Scheduled loads according to priority and available equipment
- Reported delays, accidents, or other traffic and transportation situations
- Alerted personnel of road and weather hazards to minimize accidents and delays
Foster Care Parent
EA Family Services
03.2020 - 11.2022
- Fostered youth that has experienced trauma
- Provided a safe and loving home with a sense of family structure
- Provided assistance in getting youth involved in educational studies to get them back to grade level status
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in a variety of situations
- Met with clients to determine necessary services and make treatment recommendations
- Maintained records of victim contacts for use in emergency or crisis situations
Clinic Support
Acelis Connected Health
Livermore, CA
02.2018 - 05.2020
- Assisted clinics with physician forms, prescriptions, testing frequency, and patient updates
- Ensured that all necessary follow-ups are completed for all clinics
- Assisted with any special projects as directed by Manager/Supervisor
- Contacted outside health care providers and communicated with subjects to obtain follow-up information
- Handled incoming and outgoing correspondence, including e-mail and faxes
- Ran Clinic Summary and Patient Summary reports
Patient Outreach
Acelis Connected Health
Livermore, CA
03.2015 - 02.2018
- Demonstrated advanced knowledge and skills with all product devices and accessories supported by Acelis Connected Health
- Contacted newly trained patients and performed follow-up reviews as directed by company policies and procedures
- Identified potential problem areas and troubleshooted via phone support
- Coordinated telephone appointments with patients who require testing assistance
- Contacted HCP as needed to assist with clarification of HCP expectations, suitability, and enrollment in CoagNow services
- Performed documentation of patient notes in appropriate software applications
- Reviewed with appropriate staff regarding patient complaints as dictated by company policies and procedures
- Reviewed with patient reasons for equipment returns and attempts to troubleshoot and/or facilitate meter return process following HCP notification
Education
No Degree - Criminal Justice
College of Alameda
Alameda, CAHigh School Diploma -
Castlemont High School
Oakland, CA06.1984
Certification
- Certified Forklift Operator, Thyssenkrupp.
Timeline
Dispatcher Clerk/Outbound Clerk/Forklift operator
Thyssenkrupp Supply Chain Services
04.2020 - 03.2023
Foster Care Parent
EA Family Services
03.2020 - 11.2022
Clinic Support
Acelis Connected Health
02.2018 - 05.2020
Patient Outreach
Acelis Connected Health
03.2015 - 02.2018
No Degree - Criminal Justice
College of Alameda
High School Diploma -
Castlemont High School
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