Kimberly Gilliard
Ridgeville,SC
Summary
Dynamic Store Manager at Walgreens with a proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in training and mentoring teams, I successfully reduced inventory shrinkage while fostering a positive work environment. Adept at cash management and problem-solving, I consistently drive performance and achieve operational goals.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
08.2019 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented training programs, enhancing staff performance and retention rates.
- Managed inventory control processes, reducing shrinkage and maintaining stock accuracy.
- Analyzed sales trends to drive promotional strategies and improve product placement.
- Oversaw cash management procedures, ensuring compliance with financial policies and guidelines.
- Executed merchandising plans to optimize product visibility and enhance customer experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Senior Certified Pharmacy Technician
Walgreens
09.2006 - 08.2019
- Supervised daily pharmacy operations, ensuring compliance with state and federal regulations.
- Led inventory management initiatives, optimizing stock levels and reducing waste.
- Trained and mentored junior pharmacy technicians in medication dispensing processes.
- Implemented process improvements, enhancing workflow efficiency within the pharmacy team.
- Collaborated with healthcare professionals to provide patient-centered care and medication counseling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of prescriptions and patient information using pharmacy management software.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Reviewed and verified customer information and insurance provider information.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed medication orders.
- Prepared bottle labels.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Teacher
Sunshine House Early Learning Academy
06.2004 - 08.2006
- Designed and implemented engaging lesson plans to enhance student understanding and retention.
- Facilitated collaborative learning environments, encouraging student interaction and teamwork.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Integrated technology into the curriculum to support diverse learning styles and increase engagement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
BBA - Accounting
Strayer University
Charleston, SC09-2026
No Degree - Pharmacy Technician
Trident Technical College
Charleston, South Carolina, SC05-2001
High School Diploma -
Timberland High
Saint Stephen, SC05-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Cash management
- Recruitment and hiring
- Goals and performance
Accomplishments
- Managed a store that exceeded company expectations in every category during the 2022 Fiscal Year.
- Supervised team of 25 staff members.
- Collaborated with team of 2 in the development of Pharmacy Inventory.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Certified Pharmacy Technician - 2006 - Current
- Top Performer SS Sales, Walgreens - 2022
- Offensive Player of the Year, Walgreens - 2022
- Top Performer Total Script Count, Walgreens - 2022
- Applied Drug Store Management Course, Walgreens - 2010
Timeline
Store Manager
Walgreens
08.2019 - Current
Senior Certified Pharmacy Technician
Walgreens
09.2006 - 08.2019
Teacher
Sunshine House Early Learning Academy
06.2004 - 08.2006
BBA - Accounting
Strayer University
No Degree - Pharmacy Technician
Trident Technical College
High School Diploma -
Timberland High