Kimberly Gillisslee
Middletown
Summary
Dynamic leader with a proven track record at Victoria Secret, enhancing customer experience and team performance through strategic thinking and excellent communication. Skilled in coaching and scheduling, I boosted revenue and employee productivity, fostering a culture of continuous improvement and collaboration.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Victoria Secret
09.2022 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Gucci
02.2020 - 09.2022
- Led and inspired 25+ client advisors to deliver high performance through customer service
- Led the sales floor, delivering real time coaching and feedback
- Achieved business and product category goals
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Work closely and liaising with head office and corporate partners
- weekly reports
Assistant Manager
Lacoste
07.2016 - 02.2020
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Communicated clear expectations and goals to each employee
Education
Orange County Community College
Middletown, NYPine Bush High School
01-2001
Skills
- Strategic thinker
- Excellent customer service and communication skills
- Scheduling and coordinating
- Employee coaching and motivation
Timeline
Customer Experience Manager
Victoria Secret
09.2022 - Current
Assistant Manager
Gucci
02.2020 - 09.2022
Assistant Manager
Lacoste
07.2016 - 02.2020
Orange County Community College
Pine Bush High School
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