Kimberly Giordano
New York,NY
Summary
I studied business administration and I possess the skills that allow me to know the nature of the companies and the management of the same to improve their performance ; I am able to efficiently manage a marketing team and work effectively the HHAeXchange system, client registration and document processing. Dedicated to excellent patient care through an empathetic approach.
Among my personal characteristics I consider my politeness, honesty, loyalty, responsibility, punctuality and commitment as tools for individual work and reliability, pro-activity and entrepreneurship as characteristics of team work.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Advantage Home Care
Brooklyn, NY
10.2022 - Current
Intake Specialist
Advantage Home Care
Brooklyn, NY
10.2022 - Current
- Create initial profiles, generate reports for management meetings, keep updates and follow-ups for new and incoming patients on the HHAeXchange system.
- Manage onboarding and enrollment process of 40 patient per month into the company.
- Coordinate entire enrollment process from start to end. Including scheduling appointments whit NYIA and MLTC insurances to obtain authorizations of services.
- Develop and keep a strong relationship with the MLTC account managers to remain on top of evolving needs throughout enrollment processes and ensure satisfactory results.
- Provided quality referrals to the different MLTC account managers (MJHS,VNS,AETNA,ANTHEM, SWH, CENTERS PLAN) on monthly basis.
- Created current membership reports and future projections of patients enrollments .
- Manage and motivate a marketing team 15 representative to increase patient referral volume.
- Regularly updated patient information to ensure accuracy.
- Maintains ongoing contact with key providers to obtain referrals.
- Schedules field time to participate in communities events and identify new referral sources
Intake Specialist
York Healthcare
Queens, NY
02.2021 - 10.2022
- Create initial profiles, generate reports for management meetings, keep updates and follow-ups for new and incoming patients on the HHAeXchange system.
- Managed onboarding and enrollment process of 30 patients per month into the company.
- Coordinated entire enrollment process from start to end. Including scheduling appointments whit NYIA and MLTC insurances to obtain authorizations of services.
- Developed and kept a strong relationship with the MLTC account managers to remain on top of evolving needs throughout enrollment processes and ensure satisfactory results.
- Provided quality referrals to the different MLTC account managers (MJHS,VNS, RIVERSPRING,VCM, SWH, FIDELIS) on monthly basis.
- Created current membership reports and future projections of patients enrollments .
- Follow DOH and M11Q guidance.
- Learned, conduct and execute home visited for HR hiring CDPAP process.
Intake Specialist
Save the Children COL
IBAGUE, COLOMBIA
02.2014 - 07.2018
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Review company documents to verify that they were updated and with their respective order according to Colombian standards.
- Trained and motivated new hires of Human Resources, Administrative and Management departments.
- Identify needs and critical points to generate alerts of situations that affect the operation of company.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Education
MBA - Business Strategy And Marketing
University Castilla- La Mancha
Spain08-2019
BBA - Business Administration
UNIVERSITY COOPERATIVA OF COLOMBIA
COLOMBIA12-2014
Skills
- Communication
- Customer service
- Problem solving
- Computer Skills
- Active listening
- Marketing
- Team work
- Adaptability
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Intake Specialist
Advantage Home Care
10.2022 - Current
Intake Specialist
Advantage Home Care
10.2022 - Current
Intake Specialist
York Healthcare
02.2021 - 10.2022
Intake Specialist
Save the Children COL
02.2014 - 07.2018
MBA - Business Strategy And Marketing
University Castilla- La Mancha
BBA - Business Administration
UNIVERSITY COOPERATIVA OF COLOMBIA
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