Kimberly Gittelson
Chicago,IL
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Clinical Floater/Customer Service Representative
Your Pets Wellness (Bucktown)
Chicago, IL
08.2022 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type, and owner contact details.
- Kept facility areas clean, neat, and sanitized for optimal animal health and well-being.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Participated in animal handling and restrainment training to reduce animal pain and distress and improve animal welfare.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Reviewed pet records from daily visits and appointments, entering important data into the system.
Customer Service Cashier
Olivia's Market
Chicago, IL
03.2022 - 07.2022
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted tills at the beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Processed customer payments quickly and returned exact change and receipts.
- Refilled and rotated items on shelves to maintain a well-stocked inventory.
- Utilized various software applications to process customer orders.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet a wide range of customer needs.
Customer Service Agent
City Of Amarillo
Amarillo , Tx
07.2021 - 02.2022
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05.2018
Skills
- Recording Histories
- Multitasking and Prioritization
- Sterilization Procedures
- De-escalation Techniques
- Upbeat and Positive Personality
- Verbal and Written Communication
- Medical Billing
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Data Confidentiality
Timeline
Clinical Floater/Customer Service Representative
Your Pets Wellness (Bucktown)
08.2022 - Current
Customer Service Cashier
Olivia's Market
03.2022 - 07.2022
Customer Service Agent
City Of Amarillo
07.2021 - 02.2022
High School Diploma -
Tascosa High School
Similar Profiles
Kimberly DeganteKimberly Degante
Bilingual Customer Service Representative at Your Pets WellnessBilingual Customer Service Representative at Your Pets Wellness
Stephanie (Nikole - Preferred) BrockStephanie (Nikole - Preferred) Brock
Veterinary Technician at My Pets WellnessVeterinary Technician at My Pets Wellness
Rachel ScogginsRachel Scoggins
Jr. Content Producer at My Pets WellnessJr. Content Producer at My Pets Wellness