Kimberly Givens-Trantham
Greeneville,TN
Summary
Skilled Outpatient Coordinator with background in managing patient schedules, overseeing administrative procedures, and ensuring high-quality care. Display strong leadership skills in coordinating multidisciplinary teams to achieve patient satisfaction and meet healthcare goals. Known for creating efficient workflow processes and maintaining positive patient relations. Made significant contributions in previous roles by improving operational efficiency and enhancing patient service standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered RT Outpatient Coordinator
VA Medical Center
Mountain Home, TN
04.2011 - Current
- Facilitated communication between clinicians, patients, and other healthcare professionals.
- Monitored the accuracy of medical records ensuring compliance with relevant regulations.
- Coordinated patient flow through scheduling appointments and managing wait times.
- Conducted regular follow-up calls with patients to ensure satisfaction with care received.
- Assisted in resolving conflicts between providers, staff, and patients.
- Maintained a high level of knowledge regarding current trends in the industry related to outpatient services.
- Created reports highlighting data related to patient visits, diagnoses, treatments.
- Organized daily operations of the clinic including assigning work tasks and coordinating activities among teams.
- Developed protocols for responding quickly to urgent requests from physicians or other healthcare professionals.
- Resolved customer service issues in a timely manner while maintaining a professional demeanor at all times.
- Collaborated closely with hospital departments to facilitate efficient transitions for discharged patients.
- Identified areas needing improvement within the clinic's systems and processes then developed plans of action accordingly.
- Evaluated program effectiveness by analyzing feedback from participants and making recommendations as needed.
- Provided education materials to patients about preventive health measures they can take at home.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending meetings and coordinating information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed the need for additional equipment and services based on historical data and seasonal trends.
- Participated in Safety and Root Cause Analysis meetings to evaluate the causes of incidents.
- Assisted in developing and implementing changes to decrease risks and injuries to patients.
Staff Registered Respiratory Therapist
VA Medical Center
Mountain Home, TN
10.2004 - 04.2011
- Ensured compliance with all safety guidelines while performing assigned duties.
- Performed comprehensive physical assessments and developed individualized patient care plans.
- Assessed, evaluated, and monitored patients' response to therapeutic interventions.
- Provided airway management, ventilator management, oxygen therapy, aerosol treatments and other respiratory therapies to acutely ill patients.
- Educated patients on disease processes and the importance of compliance with prescribed treatments.
- Demonstrated advanced knowledge of mechanical ventilation principles and techniques.
- Performed bronchial hygiene therapy such as chest physiotherapy, incentive spirometry and postural drainage and percussion.
- Administered medications related to respiratory care procedures as ordered by physicians.
- Participated in interdisciplinary team meetings to develop effective treatment plans for each patient's needs.
- Developed quality improvement initiatives that improved outcomes for high-risk populations with chronic illnesses such as COPD or asthma.
- Provided emergency life support services such as intubation and CPR during code blue situations.
- Collaborated with physicians to develop protocols for weaning from mechanical ventilation when appropriate.
- Evaluated new technology available in the field of respiratory care; recommended implementation when feasible.
- Maintained current licensure status in accordance with state regulations and standards of practice for Respiratory Care Practitioners.
- Managed the daily operations of a busy intensive care unit specializing in cardiopulmonary resuscitation.
- Instructed nursing staff members on proper use of respiratory equipment and techniques for administering oxygen therapy treatments.
- Regularly audited patient records to ensure accuracy of documentation related to respiratory care services provided.
- Set up and monitored mechanical ventilators and handled associated critical care duties.
- Interacted with patients, family members and physicians to coordinate patient care.
- Determined patient safety risks to identify medical intervention needs.
- Performed services on-site, at outpatient clinics, and in patient homes.
- Monitored patient's vital signs, arterial blood gases or blood chemistry changes, consulting with physician during adverse reactions.
- Educated patients and families about conditions and taught appropriate disease management techniques.
- Maintained charts containing patients' pertinent identification and therapy information.
- Inspected and cleaned respiratory therapy equipment to maintain functionality.
Education
Bachelor of Science - Cardiopulmonary Science/Interdisciplinary Studies
East Tennessee State University
Johnson City, TN06-2003
Skills
- Appointment setting
- Patient care coordination
- Technical Competence
- HIPAA compliance
- Medical terminology proficiency
- Office administration
- Patient safety
- Patient relations
- Decision Making
- Medication dispensing
- Analytical skills
- Patient education
- Basic life support for health care providers (BLS)
- Multidisciplinary team collaboration
- Resource allocation
- Therapy programs
- Adult Life Support first aid CPR AED (ACLS)
- Performance evaluation
- Hospital coordination
- Quality assurance
- Establish policies
- Organizational goal development/Awareness
- Critical thinking
- Written communication
- Multitasking Abilities
- Accountability
- Train employees
- Clinical operations
- Time management
- Professional demeanor
- Electronic medical record software
- Problem-solving abilities
- Operational records maintenance
- Attention to detail
- Crisis prevention intervention (CPI)
- Goal setting
- Conflict resolution
- Team building
- Reliability
Certification
- Registered Respiratory Therapist
- ACLS Certified
- BCLS Certified
Timeline
Registered RT Outpatient Coordinator
VA Medical Center
04.2011 - Current
Staff Registered Respiratory Therapist
VA Medical Center
10.2004 - 04.2011
Bachelor of Science - Cardiopulmonary Science/Interdisciplinary Studies
East Tennessee State University
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