Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kimberly Glover

Onsite Customer Specialist
Jacksonville,FL
Kimberly Glover

Summary

Looking to secure a challenging career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. A true team player who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills & outstanding customer service.

Overview

12
years of professional experience

Work History

Kelly Services
Jacksonville, FL

OnSite Customer Specialist
Feb.2019 - Apr.2023 (4 education.years_Label & 2 education.months_Label)

Job overview

  • Managed around 200 onsite associates day to day.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Responded to customer inquiries via phone & e-mail, escalating when necessary.
  • Cultivated positive rapport with associates to boost company morale and promote employee retention.
  • Completed administrative tasks such as payroll; manual timecards; direct deposit; EFT payment setup; invoice/PO corrections; expense reports; processing bonuses; quality check-ins; arrival calls; exit interviews.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in training new employees.

Randstad
Jacksonville, FL

Staffing Manager
May.2018 - Feb.2019 (9 education.months_Label)

Job overview

  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience, and aptitudes.
  • Recruited top talent to maximize profitability.
  • Answered constant flow of candidate & customer calls with minimal wait times.
  • Attended weekly visits/calls to generate sales leads.

Henry Schein Distribution Center
Jacksonville, FL

Warehouse Trainer /ISO Coordinator
Nov.2010 - May.2018 (7 education.years_Label & 6 education.months_Label)

Job overview

  • Trained and mentored all new personnel hired to fulfill various roles within Distribution Center (picking, packing, shipping, receiving, inventory, put away, replenishment, RF scanner, AS-400 system, electric pallet jack, etc.).
  • Created/revised SOP's based on ISO Standards for yearly audits.
  • Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
  • Kept detailed log of employee training progress and evaluated where necessary.
  • Recorded & input weekly hours for all warehouse employees.
  • Coordinated in person meetings, interviews, & travel for management/HR.
  • Ordering warehouse supplies & processing of invoices.

Education

Keiser University
Jacksonville, FL

Associate of Science from Occupational Therapy
06.2012

University Overview

  • 3.90/4.0 GPA
  • Honoree of Phi Theta Kappa
  • Dean's List 2011-2012

Baldwin High School
Baldwin, FL

High School Diploma
06.2010

University Overview

  • 3.8/4.0 GPA
  • Honoree of National Honor Society

Skills

  • Skilled multi-tasker
  • Fast learner
  • Team player
  • Effective Customer Communication
  • Commitment to quality and service
  • Time Management
  • Microsoft Office
  • Client Relationships

Timeline

OnSite Customer Specialist

Kelly Services
Feb.2019 - Apr.2023 (4 education.years_Label & 2 education.months_Label)

Staffing Manager

Randstad
May.2018 - Feb.2019 (9 education.months_Label)

Warehouse Trainer /ISO Coordinator

Henry Schein Distribution Center
Nov.2010 - May.2018 (7 education.years_Label & 6 education.months_Label)

Keiser University

Associate of Science from Occupational Therapy

Baldwin High School

High School Diploma

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Kimberly GloverOnsite Customer Specialist