Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Gomez

Melbourne

Summary

High-energy hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Ad1global
10.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Managed budget implementations, employee evaluations, and contract details.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Front Office Manager

Ad1global
05.2022 - 10.2022
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.

Front Desk Agent

Holiday Inn And Convention Center
03.2021 - 05.2022
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Used OPERA to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Esthetician

Massage Envy
02.2020 - 02.2021
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Designed post-treatment at-home care products.
  • Carried out administrative tasks, including product inventory checks, charting and consultations.
  • Fostered friendly, warm and exceptional customer experience.
  • Informed guests of appropriate products available to increase retail sales.
  • Administered treatments such as chemical peels and microdermabrasion to more than 30 patients per month.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.

Front Desk Associate/Kids Activities Team Member

Melbourne Athletic Club
08.2018 - 02.2020
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings for personal trainers.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Substitute Teacher

Brevard County Schools
08.2017 - 05.2019
  • Upheld classroom routines to support student environments and maintain consistent
  • Provided instruction for 20-25 students in all subject areas.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies

Bartender

Peppermoon Catering
08.2009 - 12.2011
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Handled $2,000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Consulted with managers to organize special events and promotions.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Customer Service/Waitress/Line Cook Intern

Sweet Mama's
05.2006 - 07.2007
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Identified inefficiencies leading to improved productivity.

Assistant Manager

Island Sweet Shop
06.2004 - 09.2005
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Established and maintained positive vendor relationships.

Education

Diploma - Esthetics

Space Coast Education Center
Melbourne Florida
02.2020

High School Diploma -

Glynn Academy
Brunswick, GA
05.1994

Skills

  • Team Leadership Expertise
  • Corrective Actions
  • Employee Discipline
  • Procedural Optimization
  • Performance Monitoring and Evaluation
  • Customer Relationship Management
  • Food Safety and Sanitation
  • Program Optimization
  • Training and Development
  • Staff Management

Certification

  • Licensed Esthetician - 2020
  • Certified Barbicide Covid 19, 2020

Timeline

Assistant General Manager

Ad1global
10.2022 - Current

Front Office Manager

Ad1global
05.2022 - 10.2022

Front Desk Agent

Holiday Inn And Convention Center
03.2021 - 05.2022

Esthetician

Massage Envy
02.2020 - 02.2021

Front Desk Associate/Kids Activities Team Member

Melbourne Athletic Club
08.2018 - 02.2020

Substitute Teacher

Brevard County Schools
08.2017 - 05.2019

Bartender

Peppermoon Catering
08.2009 - 12.2011

Customer Service/Waitress/Line Cook Intern

Sweet Mama's
05.2006 - 07.2007

Assistant Manager

Island Sweet Shop
06.2004 - 09.2005

Diploma - Esthetics

Space Coast Education Center

High School Diploma -

Glynn Academy

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Kimberly Gomez