Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Gomez

Magnolia,Texas

Summary

A dynamic individual with hands-on experience in single family and BTR home rental management, showcasing a talent for effectively navigating challenges. Possessing strong problem-solving skills and a proactive approach to new tasks, known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals, dedicated to achieving success in the field of rental management.

Overview

27
27
years of professional experience

Work History

Resident Operations Manager

Progress Residential Management Services/Progress Residential LLC
02.2021 - 01.2024
  • Responsible for the daily operation of Fee Managed and BTR Houston Market
  • Coordinating and Approving home deficiencies repairs
  • Create client reporting agendas, hosting client weekly reporting meetings to discuss portfolio performance, marketing strategies, pricing, and resident retention
  • Monitor, analyze and report expenditures in collaboration with various teams' member to ensure financial efficiency
  • Monitor and analyze performance data, identifying areas of improvement and developing corrective action plans
  • Collaborated with cross-functional departments to align operations with company objectives
  • Analyze housing market trends and CMA's to develop new strategies to improve leasing activities
  • Train, guide, and support team members to maintain high productivity.

Make Ready Coordinator

Progress Residential LLC
01.2019 - 04.2021
  • Scheduling all PMOW's and MO inspections for MRS daily
  • Assisting MRM daily to ensure all turns and tasks are completed in a timely manner
  • Scheduling and communicating with vendors to ensure jobs awarded are on schedule, ensuring completion of assigned jobs are to company standard
  • Entering and auditing data for accuracy in Yardi and Salesforce to communicate up to date information for available rent ready homes
  • Assisted in the field scoping homes, performing QC approvals.

Resident Services Coordinator - Call Center

Progress Residential LLC
01.2018 - 04.2019
  • Answer phones and manage general email accounts to supply information or redirect to appropriate department
  • Respond to all resident and applicant inquiries
  • Accept resident payments made in person in the local office
  • Manage work orders for all HOA violations daily
  • Complete home walk inspections when needed
  • Update HAR leads in SF daily
  • Processed all move-ins in Yardi
  • Reviewed & adjusted Salesforce Marketing Audit.

Property Operations Specialist

Cityside Management Corp
08.2015 - 03.2016
  • Provided asset management for homes in probate
  • Initiated property preservation for 1000-1500 homes across seven states
  • Securing, on-boarding, and scheduling approved vendors, approving turn/renovation scopes and QC checks
  • Scheduled monthly rotations for lawn care/snow removal; as well as, coordinated approved vendor travel throughout assigned territories
  • Managed QC checks on vacant unrented inventory to ensure marketable, functional, clean, and reputable product was available for lease.

Property Manager

Gladstell Forest Apartments
02.1997 - 08.2013
  • Acquired Skills: Excel, Inside Maps, Workday, Mapping, Word, Renowalk, Rent Café, Scheduling, PowerPoint, Margin Pont, Zoom, Power BI, Outlook, SharePoint, Teams, Azuga, Salesforce, Looker, Property Pal, Yardi, Asana, Zendesk

Education

High School Diploma -

Berea High School
Berea, OH

Skills

  • Excel
  • Inside Maps
  • Workday
  • Mapping
  • Word
  • Renowalk
  • Rent Café
  • Scheduling
  • PowerPoint
  • Margin Pont
  • Zoom
  • Power BI
  • Outlook
  • SharePoint
  • Teams
  • Azuga
  • Salesforce
  • Looker
  • Property Pal
  • Yardi
  • Asana
  • Zendesk
  • Customer Care Professional
  • Committed Investor Relations Management
  • Staff Supervision & Development
  • Performance Tracking
  • Exceptional Communication Skills
  • Reputable Quality Assurance Control
  • Operational Data Analysis
  • Customer Service Resolutions Management
  • Operations Management Reporting
  • Market Comparison & Pricing Analysis
  • Budget Minded
  • Financial Reporting
  • Renovation & Construction Management
  • Contract Management
  • Customer Service
  • Process Improvement
  • Performance monitoring
  • Business Planning
  • Workflow Optimization
  • Document Control
  • Maintenance Planning
  • Data Analysis
  • P&L Management
  • Program Administration
  • Incidents management
  • Performance reporting
  • Organizational Management
  • Marketing
  • Customer Retention
  • Data Management
  • Expense Reports
  • Data Evaluation
  • Continuous improvements
  • Cultural Awareness
  • Staff Development
  • Process flows
  • Interpersonal Communication
  • Finance background
  • Customer Relationship Management (CRM)
  • Policies and procedures implementation
  • Maintaining Compliance
  • Project management abilities
  • Customer Relationship Management
  • Schedule Management
  • Performance Evaluations
  • Operations Management
  • Superb time management skills
  • Unsurpassed work ethic
  • Employee relations and conflict resolution
  • Workforce Management
  • Business Administration
  • Budget Development and Management
  • Onboarding and Orientation
  • Problem-Solving
  • Goal Setting
  • Employee Motivation
  • Cross-Functional Collaboration

Timeline

Resident Operations Manager

Progress Residential Management Services/Progress Residential LLC
02.2021 - 01.2024

Make Ready Coordinator

Progress Residential LLC
01.2019 - 04.2021

Resident Services Coordinator - Call Center

Progress Residential LLC
01.2018 - 04.2019

Property Operations Specialist

Cityside Management Corp
08.2015 - 03.2016

Property Manager

Gladstell Forest Apartments
02.1997 - 08.2013

High School Diploma -

Berea High School

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Kimberly Gomez