Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Gonsalves

Salt Lake City,UT

Summary

A hard working and responsible individual with the eagerness to learn new concepts and skills with the reputation as a team player and passion for helping others. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Overview

20
20
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
Salt Lake City, UT
02.2025 - Current
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
  • Processed payments promptly for customers to exceed productivity standards.

CUSTOMER SERVICE, RECEPTIONIST

Ohana Tax Service
Mililani, Hawaii
11.2020 - 12.2024
  • Provided customer service to clients by checking in and out of appointments.
  • Handled documents by printing, filing, scanning, and inputting data into the system.
  • Maintained customer appointment flow.
  • Accepted and processed payments and invoices.

SHIFT SUPERVISOR

Longs Drugs (CVS)
Waipahu, Hawaii
01.2020 - 12.2024
  • Responsible for my individual department and maintaining inventory and stocking.
  • Managed store closing and opening procedures to ensure safety and security.
  • Managed money safe and change for registers/cashiers.
  • Cash handling and card transactions (POS)
  • Assisted in the pharmacy pick up window.

LEASING AGENT & ASSISTANT MANAGER

Falcon Park Apartments
Layton, Utah
01.2017 - 01.2020
  • Show apartments, email leads, answer phone calls and take messages. Prorated rent at move in and accept monthly rent.
  • Lease apartments in order to maintain high occupancy.
  • Prepare leases for renewals contracts.

VOLUNTEER

Department Of Education
Hawaii
01.2005 - 12.2016
  • Provided specialized nursing care to my medically fragile child when no nurses were available to care for him in his school setting.

Education

Diploma -

Honokaa HIgh School
01.1999

Skills

  • Cash handling
  • Customer service
  • Sales transactions
  • Register reconciliation
  • Inventory management
  • Employee scheduling

Timeline

Head Cashier

Lowes Home Improvment
02.2025 - Current

CUSTOMER SERVICE, RECEPTIONIST

Ohana Tax Service
11.2020 - 12.2024

SHIFT SUPERVISOR

Longs Drugs (CVS)
01.2020 - 12.2024

LEASING AGENT & ASSISTANT MANAGER

Falcon Park Apartments
01.2017 - 01.2020

VOLUNTEER

Department Of Education
01.2005 - 12.2016

Diploma -

Honokaa HIgh School

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