Kimberly Gonzales
San Angelo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
LWS Properties
07.2023 - 12.2023
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Personal Lines Account Manager
Garrett Insurance Agency
07.2021 - 06.2022
- As the Personal Lines Account Manager I service Insurance policies as far as Endorsements, payments
- I also follow up on renewals and re-rates that are offered within the agency
- I answer phones relay messages and I also do some quoting.
Personal Lines Account Manager
Lipsey Currie/Garrett Insurance
06.2020 - 07.2021
- As a CSR/ Agent I am servicing Insurance policies and making changes at the insureds request
- I also follow up on renewals and re-rates that are offered within the agency
- I also answer the phone transfer calls & relay messages.
Customer Service Representative
Nationwide Mutual Insurance Company
07.2019 - 03.2020
- I am currently a CSR, so I am servicing Insurance policies and making changes at the insureds request
- I also follow up on renewals and re-rates that are offered within the agency.
Licensed Sales Agent
Direct Auto and Life Insurance
10.2018 - 07.2019
WAITRESS/CASHIER
LA ESPERANZA RESTURAUNT
03.2017 - 03.2018
- As a waitress/ cashier, I would take orders and serve food and beverages to patrons at tables in dining establishment
- Check with customers to ensure that they are enjoying their meals and act to correct any problems
- Communicate with customers to resolve complaints or ensure satisfaction.
RECEPTIONIST/CASHIER
SHANNON CLINIC
05.2015 - 11.2016
- As a receptionist/cashier, I was in charge of booking appointments, answering calls, taking messages, collecting copays, inserting Insurance, inputting RX refills, making sure mail got to appropriate doctor,batching out daily, making sure everything was locked at end of the day, helping doctors and nurses if they needed it.
CSR
FRONT COUNTER
01.2014 - 01.2015
- As the front counter/customer service representative, I am the first person customers see/meet as they enter the business
- I am responsible for correctly logging in customer's clothing drop offs, obtaining the correct pick up of clothing, and operating the cash register
- I also conduct inventories, maintain the store's appearance and handle any customer concerns that may materialize during their visit
- I am responsible for day-to-day security and the safety of customers.
RECEPTIONIST
SAN ANGELO SUMMIT ORTHOPEDICS
09.2010 - 12.2012
- As being a receptionist, I was responsible for scheduling appointments, confirming appointments, scanning pictures from surgery's, handling deposits at the end of the day, making sure medical records got sent out to the correct address, and mailing out statements every month, answering the telephone, directing calls to the nurses and the billing department, scanning medical records, uploading patient insurance, taking patients picture to put in chart, maintaining the lobby, delivering and taking messages for the office.
Education
MEDICAL ASSISTANT -
AMERICAN COMMERCIAL COLLEGE
San Angelo, TXDIPLOMA -
CENTRAL HIGH SCHOOL
San Angelo, TX05.2007
Skills
- CUSTOMER SERVICE (10 years)
- FAXING
- SCANNING (3 years)
- CUSTOMER ACCOUNTS
- SCHEDULING (5 years)
- Restaurant Server
- Waitress (1 year)
- Hostess
- Server
- Sales
- 10 Key Data Entry
- Insurance Verification
- Insurance Sales
- Computer Literacy
- Account management
- Cash handling
- Clerical experience
- Property Tours and Inspections
- Payment Collection
- Onsite Tours
- Telephone and Email Etiquette
- Leasing and Sales
- Payment Management
- Tenant Relations
- Showing and Leasing of Units
- Strong communication skills
- Lease administration
- Rent collection
- Data Entry
Certification
- General Lines Property & Casualty
- Property & Casualty License
Additional Information
- Skills & Abilities
- Quick Learner with strong verbal communication skills.
- Computer Literate. 10-key experience and proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook)
- Customer Service Skills. Handling of customer accounts and providing service in person or over the phone. Experience with Scheduling appointments, faxing, scanning, verifying Insurance eligibility and benefits, as well as taking payments on accounts.
Timeline
Assistant Property Manager
LWS Properties
07.2023 - 12.2023
Personal Lines Account Manager
Garrett Insurance Agency
07.2021 - 06.2022
Personal Lines Account Manager
Lipsey Currie/Garrett Insurance
06.2020 - 07.2021
Customer Service Representative
Nationwide Mutual Insurance Company
07.2019 - 03.2020
Licensed Sales Agent
Direct Auto and Life Insurance
10.2018 - 07.2019
WAITRESS/CASHIER
LA ESPERANZA RESTURAUNT
03.2017 - 03.2018
RECEPTIONIST/CASHIER
SHANNON CLINIC
05.2015 - 11.2016
CSR
FRONT COUNTER
01.2014 - 01.2015
RECEPTIONIST
SAN ANGELO SUMMIT ORTHOPEDICS
09.2010 - 12.2012
MEDICAL ASSISTANT -
AMERICAN COMMERCIAL COLLEGE
DIPLOMA -
CENTRAL HIGH SCHOOL
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