Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Kimberly Gonzalez

Palmdale,CA

Summary

My goal is to acquire a challenging position in a Property Management company that allows the possibility to further my professional career with an executive level management position and expand my skill set, which include strong organizational skill and the ability to handle all issues related to property management including distressed properties and lease Ups. Due to my knowledge and experience in the property management industry, I believe myself to be extremely qualified for any position that requires customer relation skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Compliance Manager

Alpha Property Management Services
09.2022 - Current
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
  • Worked with 3rd party agencies to provide housing for prospects that held COC voucher.
  • Worked with 3rd party agencies to provide housing for veteran prospects VASH voucher.

Property Supervisor

Community Corporation Of Santa Monica
02.2021 - 08.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Promptly responded to tenant complaints and concerns for over 6 properties

Community Director

FPI Management
11.2019 - 02.2021
  • Oversaw property needs of 120 units, including ongoing maintenance and emergency repairs
  • Turned over properties quickly between tenants by skillfully managing maintenance, repairs, and updates
  • Optimized community income, expenses, and debt ratios by skillfully analyzing and improving strategies
  • Maintained financial targets by collecting fees consistently and budgeting effectively
  • Met occupancy goals with strategic marketing plans
  • Identified and quickly addressed any property requirements, closely following applicable regulations and owner requirements
  • Satisfied both tenants and owners, effectively managing relationships and handling routine needs
  • Kept properties maintained with regular preventive maintenance
  • Verified proper documentation for recertification operations to comply with regulatory standards
  • Prepared accurate and timely reports for senior business leaders
  • Maintained and reconciled accounts, including processing invoices and payments.

Compliance Specialist

Sage Apartment Communities
11.2017 - 12.2018
  • Communicated with clients and tenants while offering strategic solutions to remedy problems
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Carefully screened tenant applicants, pulling background investigations, credit reports and past rental history
  • Verified income, assets and expenses and completed certifications
  • Audited files of 120 units and reported any issues requiring follow-up to program manager
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

Regional Manager Coordinator

Preservation Partners
04.2017 - 11.2017
  • Complied fully with local and national housing laws, training staff to expertly handle all documentation and upkeep requirements
  • Turned over vacant units efficiently, managing staff and contractor schedules to quickly handle any repair or maintenance needs
  • Maintained optimal profit levels with strong budgeting, cost control, and operations management skills
  • Met occupancy goals with strategic marketing plans
  • Negotiated property contracts on behalf of owners,
  • Met with clients to negotiate management and service contracts, determine priorities, and discuss financial and operational status of properties
  • Oversaw teams of office and maintenance personnel supporting LIHTC and PBS8 properties
  • Identified and quickly addressed any property requirements, closely following applicable regulations and owner requirements
  • Satisfied both tenants and owners, effectively managing relationships and handling routine needs.

Community Property Manager

G+K Management
01.2015 - 04.2017
  • Managed all property records, including tenant files, financial accounts, and maintenance histories
  • Conducted unit move-out inspections to identify necessary repairs and record damages
  • Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
  • Processed rental applications by completing background checks, monitoring credit histories, and assessing overall rental eligibility
  • Supported pleasant property appearances by coordinating lawn management, planting, and general upkeep
  • Coordinated preventive maintenance schedule and directed daily maintenance operations
  • Directed A/P and A/R operations, including oversight of rent collection and security deposits
  • Identified and quickly addressed any property requirements, closely following applicable regulations and owner requirements
  • Satisfied both tenants and owners, effectively managing relationships and handling routine needs
  • Met occupancy goals with strategic marketing plans.

Multi-Site Property Manager

Winn Residential
01.2011 - 01.2015
  • Managed all property records, including tenant files, financial accounts, and maintenance histories
  • Handled operational oversight for 2 properties, including setting budgets and supervising office staff
  • Supported pleasant property appearances by coordinating lawn management, planting, and general upkeep
  • Addressed needs for 500+ tenants across 2 properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Education

High School Diploma -

Grover Cleveland High School, Reseda, CA
06.2007

Skills

  • Staff Coordination
  • Maintenance Oversight
  • Operations Management
  • Local and State Laws
  • Administrative Leadership
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Budgeting and reporting
  • Customer Service

Certification

  • CPO
  • SHCM

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Compliance Manager - Alpha Property Management Services
09.2022 - Current
Property Supervisor - Community Corporation Of Santa Monica
02.2021 - 08.2022
Community Director - FPI Management
11.2019 - 02.2021
Compliance Specialist - Sage Apartment Communities
11.2017 - 12.2018
Regional Manager Coordinator - Preservation Partners
04.2017 - 11.2017
Community Property Manager - G+K Management
01.2015 - 04.2017
Multi-Site Property Manager - Winn Residential
01.2011 - 01.2015
Grover Cleveland High School - High School Diploma,

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